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This test consists of 5 short answer questions, 10 short essay questions, and 1 (of 3) essay topics.

Short Answer Questions

1. Where is Jack's successor introduced?

2. What allows GE to expand markets and find new customers?

3. What acquisition will delay Jack's retirement?

4. If bureaucracy strangles, what does informality do?

5. What most improves Jack's golf game?

Short Essay Questions

1. How does GE get a head start on foreign investing in Japan and what Japanese investments made GE Capital a major player in the world of finance?

2. How and why does e-business affect GE's customer service.

3. Who is Jack's successor and where is he introduced?

4. How does e-business change the role of a GE salesperson?

5. What is the cause of Kidder, Peabody's legal trouble when GE is purchasing it and what scandal arises after the purchase is complete?

6. How does Jack learn to play golf and why is the sport important to him?

7. Discuss GE's charge of PCB contamination and its result.

8. What is "wallowing" and how does GE use it?

9. Briefly discuss how GE redefines its airplane services in 1995.

10. Why does GE pass up opportunities to acquire high-tech companies in the late 1990s?

Essay Topics

Write an essay for ONE of the following topics:

Essay Topic 1

Discuss the scope of a work of nonfiction. What is the scope of Jack: Straight from the Gut?

Essay Topic 2

Irony is the contrast between what is expected and what actually happens. There are three types of irony: verbal, situational, and dramatic. Identify and discuss two different examples of irony in the book. Which type of irony are they? What is expected and what actually occurs in your examples?

Essay Topic 3

What does the tone of this book reveal about Jack personally? Define tone in your answer.

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