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This test consists of 5 short answer questions, 10 short essay questions, and 1 (of 3) essay topics.

Short Answer Questions

1. According to Jack, what is growing services all about?

2. What claim against GE does the Department of Justice investigate in 1991?

3. How many years before his planned retirement does Jack begin the process of selecting a successor?

4. Who does Jack defeat in a 36-hole golf match played in Nantucket?

5. What most improves Jack's golf game?

Short Essay Questions

1. What does Jack tell General Electric employees in his final farewell address to them?

2. How do the services offered by GE Capital change from the 1970s to the 1990s?

3. How and why does e-business affect GE's customer service.

4. What is GE's first attempt at globalization in India and what is the outcome?

5. How does Jack learn to play golf and why is the sport important to him?

6. Discuss the rankings of GE's television stations CNBC, MSNBC and NBC in 2001. Why is NBC's ranking important?

7. As Jack reflects on his GE career, what qualities does he consider to be successful in business?

8. How does Jack improve his golf game?

9. Briefly explain how Jack decides to compete with the Japanese.

10. Briefly, why is Honeywell a good business for GE to buy?

Essay Topics

Write an essay for ONE of the following topics:

Essay Topic 1

What is the writer's purpose of this book? Explain your answer and support it with text from the book.

Essay Topic 2

What does the tone of this book reveal about Jack personally? Define tone in your answer.

Essay Topic 3

Irony is the contrast between what is expected and what actually happens. There are three types of irony: verbal, situational, and dramatic. Identify and discuss two different examples of irony in the book. Which type of irony are they? What is expected and what actually occurs in your examples?

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This section contains 716 words (approx. 3 pages at 300 words per page) View a FREE sample