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This test consists of 5 multiple choice questions, 5 short answer questions, and 10 short essay questions.

Multiple Choice Questions

1. Which company originally used QMI?
(a) Ford.
(b) Target.
(c) Wal-Mart.
(d) Chrysler.

2. How does Jack illustrate his "No. 1 or No. 2, Fix, Sell or Close" strategy?
(a) With overlapping circles.
(b) With a pyramid, top as the peak.
(c) With an inverted pyramid
(d) With a time line.

3. How does Jack say strong teams are built?
(a) By a good coach.
(b) By treating all employees the same.
(c) By treating individuals differently.
(d) By appointing leaders who are louder than the others.

4. What kind of environment does Jack say is best for making necessary changes and modernizing the company?
(a) A business-type monarchy.
(b) A dictatorship.
(c) Informal.
(d) Formal.

5. What service began in 1993 to help dealers sell their appliances?
(a) In-house financing.
(b) Visa.
(c) GE Credit Corp.
(d) Store credit.

Short Answer Questions

1. What inspires Jack to pursue his Ph.D.?

2. What do young Jack and his friends do to earn a little spare change?

3. Why does Jack's father encourage him to learn the game of golf?

4. Who does Jack succeed as CEO of General Electric?

5. What nickname does the media pin on Jack?

Short Essay Questions

1. What are Jack's thoughts on changing himself in order to change his company?

2. Why does Jack target GE Credit Corp as the company's most promising business?

3. What basic ideas does Jack say he hopes his book will communicate?

4. Briefly outline the trade between GE and a French government-owned electronics company and its benefit to GE.

5. What does Jack learn about discipline after he blows up one of GE's factories?

6. What is the accepted business philosophy of the 1980s?

7. Briefly define and discuss QMI.

8. How does the nuclear incident at Three Mile Island affect GE's business?

9. How does Jack's mother influence his management style?

10. What does Jack learn about "academic pedigrees"?

(see the answer keys)

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