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This test consists of 5 multiple choice questions, 5 short answer questions, and 10 short essay questions.

Multiple Choice Questions

1. Who instills management beliefs in Jack that include both competing and facing reality?
(a) His father.
(b) His grandfather.
(c) His coach.
(d) His mother.

2. What does Jack give GE managers for empowerment?
(a) Delegated authority.
(b) Less work.
(c) More responsibilities.
(d) A worry stone.

3. What does Jack learn he must do in order to succeed at GE?
(a) He must go back to college for extra classes.
(b) He must learn all about the company.
(c) He must practice better hiring procedures.
(d) He must work in the boiler room with the lowest paid employees.

4. What brings about a business-altering deal for GE in the mid 1980s?
(a) HD TV requirements.
(b) Federal aid to companies.
(c) The Japanese threat.
(d) Cable television.

5. How does Jack describe himself in Chapter 4 when he was an engineer?
(a) Poor.
(b) Humble.
(c) Life of the party.
(d) Workaholic

Short Answer Questions

1. What are the human resources meetings called that are held at each GE business location?

2. Why does Jack choose to build fitness centers in some facilities?

3. What expands GE's semiconductor, aerospace, and TV set business?

4. What does Jack say he learned the hard way about hiring employees with academic pedigrees?

5. How old is Jack when he begins working at GE?

Short Essay Questions

1. Why does Jack promote selling the GE Housewares division?

2. Why does Jack want out of the semiconductor business?

3. Briefly define and discuss QMI.

4. Why does Jack learn the game of golf?

5. Why does the media begin to refer to Jack as "Neutron Jack"?

6. Why does Jack construct gyms in company facilities?

7. How do GE employees view Jack's opinion about change?

8. What is the accepted business philosophy of the 1980s?

9. What frustrates Jack about the scientists he deals with when he first goes to work for GE?

10. Briefly outline the trade between GE and a French government-owned electronics company and its benefit to GE.

(see the answer keys)

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