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This test consists of 5 multiple choice questions, 5 short answer questions, and 10 short essay questions.

Multiple Choice Questions

1. Who submits his resignation immediately after the announcement that Jack has been named CEO?
(a) Roy Johnson.
(b) Bill Druckerman.
(c) Reg Jones.
(d) Paolo Fresco.

2. What does Jack call the phenomenon when usually strong, self-confident managers panic and lose confidence?
(a) The GE Vortex.
(b) The Management Circle.
(c) The R&D Report.
(d) Six Sigma.

3. In which two areas of CEO duties does Jack quickly see he lacks skills?
(a) Dealing with sales reps and accounts payable.
(b) Dealing with human resources and internship programs.
(c) Dealing with employees and insurance companies.
(d) Dealing with the government and media.

4. How does the plastics industry fare in the 1970s?
(a) Environmental concerns halt plastics production.
(b) It grows fast.
(c) It almost falls through completely.
(d) One small flaw breaks the whole industry.

5. Which facility does Jack want to transform into a world-class center where ideas are spread in an open environment?
(a) Crotonville.
(b) Fairfield.
(c) NYC.
(d) Boston.

Short Answer Questions

1. What do young Jack and his friends do to earn a little spare change?

2. How many years does Jack serve as CEO of General Electric?

3. How does Jack say strong teams are built?

4. Who says, "When people make mistakes, the last thing they need is discipline"?

5. Why was Jack appointed CEO of the company?

Short Essay Questions

1. What does Jack learn about discipline after he blows up one of GE's factories?

2. Why does Jack construct gyms in company facilities?

3. Explain Jack's idea of a "boundaryless" company.

4. How does Jack get promoted to general manager of GE's newest plastics facility?

5. What are Jack's beliefs regarding self-confidence?

6. Describe the management team that Jack builds for GE.

7. As Jack gets closer to GE's big leagues, what does he learn about the company's routine employee appraisals?

8. How does Jack's mother teach him the value of competition?

9. Why does Jack learn the game of golf?

10. What is unique about GE's Crotonville training facility?

(see the answer keys)

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