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This test consists of 5 multiple choice questions, 5 short answer questions, and 10 short essay questions.

Multiple Choice Questions

1. What is unique about the GE learning/training facility's curriculum?
(a) It is studied online.
(b) It uses real GE issues instead of case studies from other companies.
(c) It is set by the Department of Education.
(d) It is derived by Jack himself.

2. Jack says it is important for managers to know when...
(a) To quit and when to fire.
(b) To hold them and when to fold them.
(c) To walk away and know when to run.
(d) To hug and when to kick.

3. What is one business in his vice president's portfolio that Jack has no interest in at all?
(a) Semiconductors.
(b) Medical plastics.
(c) Petroleum conservation.
(d) Wind turbines.

4. What is GE's TV manufacturing business traded for?
(a) A satellite business.
(b) A cable TV network.
(c) France's TV manufacturing market.
(d) Thomson's losing medical business.

5. In which two areas of CEO duties does Jack quickly see he lacks skills?
(a) Dealing with sales reps and accounts payable.
(b) Dealing with the government and media.
(c) Dealing with employees and insurance companies.
(d) Dealing with human resources and internship programs.

Short Answer Questions

1. How does Jack resolve the complaint of the employees who have trained at the GE learning center?

2. What is the response of Jack's boss when Jack complains about his first pay raise?

3. Who greatly influences Jack's work ethic and fondness of current events?

4. What inspires Jack to pursue his Ph.D.?

5. How does Jack say strong teams are built?

Short Essay Questions

1. Why does the media begin to refer to Jack as "Neutron Jack"?

2. What frustrates Jack about the scientists he deals with when he first goes to work for GE?

3. Briefly define and discuss QMI.

4. What is the accepted business philosophy of the 1980s?

5. How does the nuclear incident at Three Mile Island affect GE's business?

6. What is a "Work-Out" and what is its role in GE?

7. What does Jack learn about discipline after he blows up one of GE's factories?

8. How do GE employees view Jack's opinion about change?

9. As Jack gets closer to GE's big leagues, what does he learn about the company's routine employee appraisals?

10. Explain Jack's idea of a "boundaryless" company.

(see the answer keys)

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