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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 6, Swimming in a Bigger Pond.

Multiple Choice Questions

1. Why does Jack's father encourage him to learn the game of golf?
(a) All the big shots play golf.
(b) It's less violent than hockey.
(c) It's cheaper to play golf than hockey.
(d) It is his favorite sport.

2. What does Jack learn from GE veterans about the company's routine employee appraisals?
(a) They are no more than routinely written forms of false kindness.
(b) They are used for firing people, never for promoting them.
(c) They are valuable tools in assessing job performance.
(d) They have had the same typographical error for years.

3. What does Jack say he learned the hard way about hiring employees with academic pedigrees?
(a) It doesn't matter where they're from, it's what they look like that matters.
(b) Employees without degrees will never work out for long periods of time.
(c) Where they come from is not indicative of how they will perform.
(d) Hires from an ivy-league school always perform better.

4. What does Jack call the phenomenon when usually strong, self-confident managers panic and lose confidence?
(a) Six Sigma.
(b) The Management Circle.
(c) The GE Vortex.
(d) The R&D Report.

5. During which holiday is Jack's replacement named?
(a) Christmas.
(b) Thanksgiving.
(c) Hanukah.
(d) Independence Day.

Short Answer Questions

1. How much was Jack's first pay raise at GE?

2. What service began in 1993 to help dealers sell their appliances?

3. Who says, "When people make mistakes, the last thing they need is discipline"?

4. What is Jack's highest level of education when he begins working at GE?

5. How many years does Jack serve as CEO of General Electric?

(see the answer key)

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