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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 15, Too Full of Myself.

Multiple Choice Questions

1. Once the investment banking firm situation is stabilized, who takes over?
(a) Si Cathcart.
(b) Jack Welch.
(c) Mike Carpenter.
(d) Jack Webber.

2. Which investments does Jack find himself explaining and quite often defending?
(a) Hardware investments.
(b) Soft value of excellence investments.
(c) Hard-hat construction investments.
(d) Software investments.

3. How does Jack resolve the complaint of the employees who have trained at the GE learning center?
(a) By building another gym for employees to work out their aggressions.
(b) By sending training manuals to all employees.
(c) By closing the facility.
(d) Be developing the Work-Out program.

4. What is Jack's title at the new GE plastics plant?
(a) General Manager.
(b) President and CEO.
(c) Publicity Director.
(d) Human Resources Director.

5. What does the learning/training curriculum show its participants?
(a) That the company spends a lot on training.
(b) That the company invests a lot on training.
(c) Who is being considered for promotion.
(d) There is no single right way and often there is an alternate, better way.

Short Answer Questions

1. How long does it take Jack and his team to find a solution to their new plastics product?

2. What is unique about the GE learning/training facility's curriculum?

3. What is the one complaint that frustrates the employees who train at GE's learning center?

4. What attitude best describes the investment banking firm employees?

5. Jack says it is important for managers to know when...

(see the answer key)

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