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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 15, Too Full of Myself.

Multiple Choice Questions

1. To whom does GE sell its investment banking firm?
(a) Carpenter-Welch.
(b) Kidder, Peabody.
(c) Paine-Webber.
(d) Chase, Manhattan.

2. Which scandalous investment banking firm does GE buy?
(a) Paine-Webber.
(b) Chase, Manhattan.
(c) Kidder, Peabody.
(d) Neiman, Marcus.

3. What is unique about the GE learning/training facility's curriculum?
(a) It is set by the Department of Education.
(b) It uses real GE issues instead of case studies from other companies.
(c) It is studied online.
(d) It is derived by Jack himself.

4. What does the learning/training curriculum show its participants?
(a) Who is being considered for promotion.
(b) That the company spends a lot on training.
(c) There is no single right way and often there is an alternate, better way.
(d) That the company invests a lot on training.

5. What does Jack call the phenomenon when usually strong, self-confident managers panic and lose confidence?
(a) The Management Circle.
(b) The GE Vortex.
(c) The R&D Report.
(d) Six Sigma.

Short Answer Questions

1. What is the one complaint that frustrates the employees who train at GE's learning center?

2. What is the key to Jack's solution as he addresses the complaint expressed by trainees at GE's learning center?

3. What is Jack's title at the new GE plastics plant?

4. Who says, "When people make mistakes, the last thing they need is discipline"?

5. What company does Jack try to buy to increase GE's exposure?

(see the answer key)

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