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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 11, The People Factory.

Multiple Choice Questions

1. Why was Jack appointed CEO of the company?
(a) No one else wanted the job.
(b) Jack was the retiring CEO's nephew.
(c) The retiring CEO believes Jack is the one who can most effectively help the company change and grow.
(d) Everyone else was fired after the scandal. Jack was the only one with seniority.

2. What brings about a business-altering deal for GE in the mid 1980s?
(a) HD TV requirements.
(b) The Japanese threat.
(c) Cable television.
(d) Federal aid to companies.

3. Why does Jack choose to build fitness centers in some facilities?
(a) He can get an insurance kickback.
(b) His employees are obese and need a workout.
(c) He can cut employee health insurance plans.
(d) It is a place everyone can use and a place to exchange thoughts and ideas.

4. How does Jack learn about current events as a child?
(a) By walking several miles to the closest library.
(b) By reading comic books.
(c) By watching them on TV.
(d) By reading papers passengers left on his father's train.

5. What does Jack call the phenomenon when usually strong, self-confident managers panic and lose confidence?
(a) The R&D Report.
(b) The Management Circle.
(c) The GE Vortex.
(d) Six Sigma.

Short Answer Questions

1. Which two new-hires become important advisers to Jack for the remainder of his career with the company?

2. Which company's restructuring is prefaced by government bailout and public struggle to avoid bankruptcy?

3. Who blows up one of GE's factories?

4. How old is Jack when he is promoted to a vice president for GE?

5. In which two areas of CEO duties does Jack quickly see he lacks skills?

(see the answer key)

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