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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 11, The People Factory.

Multiple Choice Questions

1. What does Jack say in a Business Week interview that he realizes he should not change in order to make GE become more competitive?
(a) The company's expenditures.
(b) The company's investments in internship programs.
(c) The person he is.
(d) The company's investments abroad.

2. What company does Jack try to buy to increase GE's exposure?
(a) NPR Radio.
(b) Sun Records.
(c) Cox Communications.
(d) Fox News Network.

3. What setback keeps Jack from attending one of the two colleges of his choice?
(a) His mother's health.
(b) Losing his ROTC scholarship to a friend.
(c) Rejection for an ROTC scholarship.
(d) His mother begs him not to move far away.

4. What does Jack call the phenomenon when usually strong, self-confident managers panic and lose confidence?
(a) The R&D Report.
(b) The Management Circle.
(c) The GE Vortex.
(d) Six Sigma.

5. During his high school years, who teaches Jack the value of competition?
(a) His coach.
(b) His minister.
(c) His mother.
(d) His father.

Short Answer Questions

1. What does Jack give GE managers for empowerment?

2. How does Jack describe himself in Chapter 4 when he was an engineer?

3. What is the evaluation system that works well for several years, until employees find a way to "game" it?

4. How does Jack illustrate his "No. 1 or No. 2, Fix, Sell or Close" strategy?

5. Which organization started out as a group of elitists but opened its membership and transformed into a group of volunteers?

(see the answer key)

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