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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 11, The People Factory.

Multiple Choice Questions

1. What does Jack learn from GE veterans about the company's routine employee appraisals?
(a) They are no more than routinely written forms of false kindness.
(b) They have had the same typographical error for years.
(c) They are used for firing people, never for promoting them.
(d) They are valuable tools in assessing job performance.

2. Jack says it is important for managers to know when...
(a) To hold them and when to fold them.
(b) To quit and when to fire.
(c) To walk away and know when to run.
(d) To hug and when to kick.

3. How does Jack say strong teams are built?
(a) By treating individuals differently.
(b) By treating all employees the same.
(c) By a good coach.
(d) By appointing leaders who are louder than the others.

4. How do GE employees take Jack's view on the work environment?
(a) They appreciate it.
(b) They all quit.
(c) They dread it.
(d) It is uncomfortable.

5. Who says, "When people make mistakes, the last thing they need is discipline"?
(a) Jack.
(b) Gutoff.
(c) Reed.
(d) Coplan.

Short Answer Questions

1. In addition to being self-confident, what else does Jack believe is a large part of leadership?

2. Why does Jack get frustrated with the plastics inventors?

3. How does Jack learn about current events as a child?

4. Which non-labor department does Jack expand at his plastics facility in the 1970s?

5. What, according to Jack, is GE's core competency?

(see the answer key)

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