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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 11, The People Factory.

Multiple Choice Questions

1. Who throws a huge party for Jack to introduce him to important people?
(a) The Harvard Alumni Association.
(b) Reg Jones.
(c) Bill Druckerman.
(d) Roy Johnson.

2. What does Jack say in a Business Week interview that he realizes he should not change in order to make GE become more competitive?
(a) The company's expenditures.
(b) The company's investments in internship programs.
(c) The person he is.
(d) The company's investments abroad.

3. How are GE's profits used in 1984?
(a) Nice bonuses for upper level execs.
(b) Raises for all employees.
(c) Reinvested to improve the company's competitiveness.
(d) One-time bonus for all employees.

4. What do young Jack and his friends do to earn a little spare change?
(a) Sweep sidewalks.
(b) Mow lawns.
(c) Sing on the street corner.
(d) Collect bottles to exchange them for the deposit.

5. What kind of environment does Jack say is best for making necessary changes and modernizing the company?
(a) Informal.
(b) A business-type monarchy.
(c) Formal.
(d) A dictatorship.

Short Answer Questions

1. Who does Jack succeed as CEO of General Electric?

2. Who says, "When people make mistakes, the last thing they need is discipline"?

3. What is Jack's highest level of education when he begins working at GE?

4. How does the plastics industry fare in the 1970s?

5. How does Jack illustrate his "No. 1 or No. 2, Fix, Sell or Close" strategy?

(see the answer key)

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