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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 18, When to Fight, When to Fold.

Multiple Choice Questions

1. Jack says it is important for managers to know when...
(a) To walk away and know when to run.
(b) To hug and when to kick.
(c) To quit and when to fire.
(d) To hold them and when to fold them.

2. Which organization started out as a group of elitists but opened its membership and transformed into a group of volunteers?
(a) Boy Scouts of America.
(b) United Way.
(c) Elfun.
(d) Unicef.

3. What does Jack learn from GE veterans about the company's routine employee appraisals?
(a) They are used for firing people, never for promoting them.
(b) They have had the same typographical error for years.
(c) They are no more than routinely written forms of false kindness.
(d) They are valuable tools in assessing job performance.

4. What kind of acquisitions does Jack pass up in the late 1990s?
(a) Grant-funded companies.
(b) Women-owned companies.
(c) High-tech companies.
(d) Work-from-home companies.

5. Why is Jack dissatisfied with his first raise?
(a) It was enough to raise his income taxes.
(b) The other men in his office got more.
(c) Everyone in his office got the same amount.
(d) It wasn't enough to buy the new house.

Short Answer Questions

1. What is Jack's title at the new GE plastics plant?

2. Where does Jack choose to advertise his plant's new plastics?

3. When does Jack get his first pay raise at GE?

4. What kind of environment does Jack say is best for making necessary changes and modernizing the company?

5. What are the human resources meetings called that are held at each GE business location?

(see the answer key)

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