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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 18, When to Fight, When to Fold.

Multiple Choice Questions

1. What does Jack cut with the help of his CFO?
(a) Lots of health care expenses.
(b) Bureaucracy and non-essential internal data.
(c) Lots of factory jobs.
(d) Extra money spent for family insurance benefits.

2. What does Jack decide is the best way to differentiate GE from Japanese companies?
(a) He promotes GE as the employer of choice for women.
(b) He pays a senior female employee who speaks Japanese to be in an ad campaign.
(c) All the answers are correct.
(d) He appoints Anne Abaya to be head of the company's human resources in Japan.

3. During his high school years, who teaches Jack the value of competition?
(a) His father.
(b) His minister.
(c) His coach.
(d) His mother.

4. What service began in 1993 to help dealers sell their appliances?
(a) Visa.
(b) Store credit.
(c) In-house financing.
(d) GE Credit Corp.

5. Which electrical insulator is deemed a hazardous material by the EPA?
(a) BBCs.
(b) PYTs.
(c) BCBs.
(d) PCPs.

Short Answer Questions

1. What does QMI stand for?

2. How does Jack resolve the complaint of the employees who have trained at the GE learning center?

3. What brings about a business-altering deal for GE in the mid 1980s?

4. Who submits his resignation immediately after the announcement that Jack has been named CEO?

5. What does Jack say is the only realistic form of job security?

(see the answer key)

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