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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 23, "Go Home, Mr. Welch".

Multiple Choice Questions

1. Under the company's new culture, who is rewarded with GE stock options?
(a) The best of the Black Belts.
(b) All the Black Belts only.
(c) Green Belts and above.
(d) All who complete training.

2. Which investments does Jack find himself explaining and quite often defending?
(a) Software investments.
(b) Soft value of excellence investments.
(c) Hard-hat construction investments.
(d) Hardware investments.

3. Which congressional act addresses PCB site cleanup?
(a) The Cleanup Fund Act.
(b) The PCB Act.
(c) The Super Clean Act.
(d) The Superfund Act.

4. According to Jack, what is growing services all about?
(a) People.
(b) Insurance.
(c) Public relations.
(d) Profits.

5. What is unique about the GE learning/training facility's curriculum?
(a) It uses real GE issues instead of case studies from other companies.
(b) It is studied online.
(c) It is derived by Jack himself.
(d) It is set by the Department of Education.

Short Answer Questions

1. What begins Jack's transition phase in Chapter 4?

2. What is GE's TV manufacturing business traded for?

3. What is the key to Jack's solution as he addresses the complaint expressed by trainees at GE's learning center?

4. How does investment banker Joseph Jett rip off the company?

5. Who instills management beliefs in Jack that include both competing and facing reality?

(see the answer key)

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