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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 23, "Go Home, Mr. Welch".

Multiple Choice Questions

1. To which former U.S. president was Roger Ailes a political adviser?
(a) George W. Bush.
(b) George H.W. Bush.
(c) Gerald Ford.
(d) Ronald Regan.

2. What results in greater customer intimacy for GE?
(a) Technology investments.
(b) Improved public relations.
(c) Financial services investments.
(d) Medical investments.

3. Who instills management beliefs in Jack that include both competing and facing reality?
(a) His father.
(b) His grandfather.
(c) His mother.
(d) His coach.

4. Where are the two shops acquired by GE that reduce the company's cost of servicing engines?
(a) Wales and Brazil.
(b) New England and Greenwich.
(c) Japan and India.
(d) England and India.

5. How does Department of Justice investigation against GE end?
(a) The company makes a plea arrangement.
(b) Jack pleads guilty to a misdemeanor.
(c) Jack gets a not guilty verdict.
(d) The case is dismissed.

Short Answer Questions

1. In Chapter 13, when does GE deadline its goal to become a $100 billion company with $10 billion in profits?

2. What is Jack's title at the new GE plastics plant?

3. Which American president called for volunteers to fill in where government's role had been reduced?

4. How does Jack resolve the complaint of the employees who have trained at the GE learning center?

5. What is the one complaint that frustrates the employees who train at GE's learning center?

(see the answer key)

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