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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 9, The Neutron Years.

Multiple Choice Questions

1. What does Jack learn he must do in order to succeed at GE?
(a) He must go back to college for extra classes.
(b) He must work in the boiler room with the lowest paid employees.
(c) He must practice better hiring procedures.
(d) He must learn all about the company.

2. How does the plastics industry fare in the 1970s?
(a) It almost falls through completely.
(b) It grows fast.
(c) One small flaw breaks the whole industry.
(d) Environmental concerns halt plastics production.

3. What begins Jack's transition phase in Chapter 4?
(a) His father's death.
(b) His wife's death.
(c) His mother's death.
(d) The CEO's death.

4. What does Jack say in a Business Week interview that he realizes he should not change in order to make GE become more competitive?
(a) The company's investments in internship programs.
(b) The company's investments abroad.
(c) The company's expenditures.
(d) The person he is.

5. What does Jack give GE managers for empowerment?
(a) Less work.
(b) Delegated authority.
(c) A worry stone.
(d) More responsibilities.

Short Answer Questions

1. Which organization started out as a group of elitists but opened its membership and transformed into a group of volunteers?

2. What does Jack cut with the help of his CFO?

3. Who replaces Jack as CEO of General Electric?

4. What service began in 1993 to help dealers sell their appliances?

5. What kind of employees does Jack want at GE?

(see the answer key)

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