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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 22, E-Business.

Multiple Choice Questions

1. How does Jack illustrate his "No. 1 or No. 2, Fix, Sell or Close" strategy?
(a) With a time line.
(b) With an inverted pyramid
(c) With a pyramid, top as the peak.
(d) With overlapping circles.

2. What does Jack learn when he makes a trip to the company's facilities in Japan?
(a) There are already 14 women holding key positions.
(b) Japanese women don't want to work for GE.
(c) The women working there did not meet his standards.
(d) There are only 3 women holding key positions.

3. During which holiday is Jack's replacement named?
(a) Christmas.
(b) Independence Day.
(c) Hanukah.
(d) Thanksgiving.

4. What is the key to Jack's solution as he addresses the complaint expressed by trainees at GE's learning center?
(a) All employees going to the training facility.
(b) All managers getting more training.
(c) More upper level management meetings at the training facility.
(d) All employees having the freedom to brainstorm.

5. Which three TV shows turn around the entertainment sector of the GE-owned company?
(a) The Simpsons, Married with Children, and Get a Life.
(b) Frasier, Friends, and ER.
(c) Designing Women, 60 Minutes, and The Jeffersons.
(d) Roseanne, 20/20 and L.A. Law.

Short Answer Questions

1. How much has the PCB levels in fish dropped since the congressional act?

2. How do GE employees take Jack's view on the work environment?

3. How do local utility engineers use GE's power systems home pages?

4. What service began in 1993 to help dealers sell their appliances?

5. GE pays $3.5 million as punishment for its use of PCBs. What does the money fund?

(see the answer key)

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