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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 20, Growing Services.

Multiple Choice Questions

1. Who submits his resignation immediately after the announcement that Jack has been named CEO?
(a) Paolo Fresco.
(b) Bill Druckerman.
(c) Reg Jones.
(d) Roy Johnson.

2. Where are the two shops acquired by GE that reduce the company's cost of servicing engines?
(a) Wales and Brazil.
(b) Japan and India.
(c) New England and Greenwich.
(d) England and India.

3. What plays an important role in growing GE's services?
(a) Acquisition.
(b) Expense reduction.
(c) Employee health care.
(d) Promotion.

4. Which two new-hires become important advisers to Jack for the remainder of his career with the company?
(a) Bud and Lou.
(b) Dennis and Bob.
(c) Bill and Ted.
(d) Art and Paul.

5. In Chapter 13, when does GE deadline its goal to become a $100 billion company with $10 billion in profits?
(a) By 2000.
(b) By 2025.
(c) By 1999.
(d) By 1990.

Short Answer Questions

1. Which aspect of GE's business is the first to introduce long-term service contracts for the company?

2. What service began in 1993 to help dealers sell their appliances?

3. According to Jack, what is growing services all about?

4. Who throws a huge party for Jack to introduce him to important people?

5. What does GE implement to produce positive growth results and exceed the company's goal?

(see the answer key)

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