View a FREE sample

This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 20, Growing Services.

Multiple Choice Questions

1. According to Jack, what is growing services all about?
(a) Profits.
(b) Insurance.
(c) Public relations.
(d) People.

2. Which company originally started the concept of QMI?
(a) Wal-Mart.
(b) General Electric.
(c) Ford.
(d) Chrysler.

3. Where does Jack move to when he's promoted as one of five sector executives?
(a) Fairton.
(b) Fairfield.
(c) Fairbanks.
(d) Fairchild.

4. What company does Jack try to buy to increase GE's exposure?
(a) Sun Records.
(b) Fox News Network.
(c) Cox Communications.
(d) NPR Radio.

5. What plays an important role in growing GE's services?
(a) Acquisition.
(b) Employee health care.
(c) Promotion.
(d) Expense reduction.

Short Answer Questions

1. Which company originally used QMI?

2. What does QMI stand for?

3. What does GE implement to produce positive growth results and exceed the company's goal?

4. Who submits his resignation immediately after the announcement that Jack has been named CEO?

5. Which aspect of GE's business is the first to introduce long-term service contracts for the company?

(see the answer key)

This section contains 180 words (approx. 1 page at 300 words per page) View a FREE sample