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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 26, "New Guy".

Multiple Choice Questions

1. Which program begins in 1996, changing GE's culture?
(a) Six Sigma.
(b) Six Flags.
(c) Six Degrees.
(d) Six Pence.

2. How does Jack learn to play golf?
(a) By watching videos during work hours.
(b) Reg Jones taught him to play.
(c) He took lessons from Rooney.
(d) By watching others while working as a caddy.

3. What is GE's only truly global business in the 1980s?
(a) Finances.
(b) Plastics.
(c) Televisions.
(d) Credit.

4. Which business complements GE in various areas, but does not have products that directly overlap?
(a) Honeywell.
(b) British Airways.
(c) Phillips.
(d) Samsung.

5. To which former U.S. president was Roger Ailes a political adviser?
(a) Ronald Regan.
(b) George H.W. Bush.
(c) George W. Bush.
(d) Gerald Ford.

Short Answer Questions

1. Who initially questions GE's quality of products and services?

2. What is the key to Jack's solution as he addresses the complaint expressed by trainees at GE's learning center?

3. What is Gary Wendt's nickname?

4. What kind of employees does Jack want at GE?

5. When melding manufacturing with financial ingenuity, what kinds of employees make the difference?

(see the answer key)

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