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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 26, "New Guy".

Multiple Choice Questions

1. What begins Jack's transition phase in Chapter 4?
(a) His mother's death.
(b) His father's death.
(c) His wife's death.
(d) The CEO's death.

2. How does Jack resolve the complaint of the employees who have trained at the GE learning center?
(a) By sending training manuals to all employees.
(b) By closing the facility.
(c) Be developing the Work-Out program.
(d) By building another gym for employees to work out their aggressions.

3. How do GE employees take Jack's view on the work environment?
(a) They all quit.
(b) They appreciate it.
(c) They dread it.
(d) It is uncomfortable.

4. What does Jack say is the only realistic form of job security?
(a) Satisfied customers.
(b) Law enforcement.
(c) Government work.
(d) Teaching.

5. Which GE teams get projects including improving call centers, increasing factory capacity, and reducing billing errors and inventory?
(a) Red Belt.
(b) Yellow Belt.
(c) Green Belt.
(d) Black Belt.

Short Answer Questions

1. What allows GE to expand markets and find new customers?

2. What do young Jack and his friends do to earn a little spare change?

3. Which medical equipment becomes the fastest selling CT scan, with a tube life of 500,000 scans?

4. Which country's air force benefits from laundered GE money?

5. Which two new-hires become important advisers to Jack for the remainder of his career with the company?

(see the answer key)

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