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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 7, Dealing with Reality and "Superficial Congeniality".

Multiple Choice Questions

1. Jack says it is important for managers to know when...
(a) To hold them and when to fold them.
(b) To hug and when to kick.
(c) To walk away and know when to run.
(d) To quit and when to fire.

2. How long does it take Jack and his team to find a solution to their new plastics product?
(a) Six days.
(b) Six months.
(c) Six long years.
(d) Sixteen months.

3. What is Jack's title at the new GE plastics plant?
(a) Publicity Director.
(b) Human Resources Director.
(c) President and CEO.
(d) General Manager.

4. Who greatly influences Jack's work ethic and fondness of current events?
(a) His minister.
(b) His father.
(c) His mother.
(d) His coach.

5. Where does Jack choose to advertise his plant's new plastics?
(a) Radio, magazines, and newspapers.
(b) Radio, TV, and park benches.
(c) Radio, TV, and billboards.
(d) Internet, TV, and billboards.

Short Answer Questions

1. Who says, "When people make mistakes, the last thing they need is discipline"?

2. Which non-labor department does Jack expand at his plastics facility in the 1970s?

3. Which organization started out as a group of elitists but opened its membership and transformed into a group of volunteers?

4. How does the plastics industry fare in the 1970s?

5. In addition to being self-confident, what else does Jack believe is a large part of leadership?

(see the answer key)

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