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This test consists of 5 multiple choice questions, 5 short answer questions, and 10 short essay questions.

Multiple Choice Questions

1. Who is the judge in hearings related to GE's purchase of the company that complements GE in various areas?
(a) The prosecutor.
(b) The leader of the House of Representatives.
(c) The Senate.
(d) The defense attorney.

2. Who co-wrote the book that blames Jack for the broadcast company's failure?
(a) David Letterman.
(b) Grant Tinker.
(c) Tom Brokaw.
(d) Jay Leno.

3. As Jack expands GE into globalization, what happens to U.S. jobs and facilities?
(a) They flourish.
(b) They are reduced.
(c) They are shut down completely.
(d) Nothing changes.

4. As GE begins redefining its markets, which industry is the first to be reorganized?
(a) Financial systems.
(b) Aircraft engine.
(c) Computer systems.
(d) Medical systems.

5. Which GE teams get projects including improving call centers, increasing factory capacity, and reducing billing errors and inventory?
(a) Yellow Belt.
(b) Red Belt.
(c) Green Belt.
(d) Black Belt.

Short Answer Questions

1. Which congressional act addresses PCB site cleanup?

2. What does Jack learn when he makes a trip to the company's facilities in Japan?

3. What acquisition will delay Jack's retirement?

4. Which meeting is Jack's final farewell to the company?

5. As he leaves his position as GE's CEO, what type of workplace is Jack certain he built for the company?

Short Essay Questions

1. What is "wallowing" and how does GE use it?

2. What does Jack tell General Electric employees in his final farewell address to them?

3. As Jack reflects on his GE career, what qualities does he consider to be successful in business?

4. What are Jack's predictions about business with China?

5. How and why does e-business affect GE's customer service.

6. Why does GE pass up opportunities to acquire high-tech companies in the late 1990s?

7. Briefly explain how Jack decides to compete with the Japanese.

8. Who is Jack's successor and where is he introduced?

9. Why does GE find itself under investigation for its industrial diamond business and what is the result?

10. What is GE's first attempt at globalization in India and what is the outcome?

(see the answer keys)

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