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This test consists of 5 multiple choice questions, 5 short answer questions, and 10 short essay questions.

Multiple Choice Questions

1. Which GE teams get projects including improving call centers, increasing factory capacity, and reducing billing errors and inventory?
(a) Green Belt.
(b) Red Belt.
(c) Yellow Belt.
(d) Black Belt.

2. How much has the PCB levels in fish dropped since the congressional act?
(a) 10 percent.
(b) 90 percent.
(c) 20 percent.
(d) 85 percent.

3. As GE begins redefining its markets, which industry is the first to be reorganized?
(a) Aircraft engine.
(b) Financial systems.
(c) Computer systems.
(d) Medical systems.

4. What kind of business is Pet Project?
(a) Pet health and life insurance.
(b) A guideline to determine how much plastic can safely be put into pet food.
(c) A new plastic to make collapsible water dishes.
(d) Obedience training for all domestic animals.

5. As Jack attempts to buy the business that complements GE in various areas, what stumbling block does he face?
(a) Congressional inquiries.
(b) The Superfund Act.
(c) The European Commission.
(d) The American Anti-Trust Act.

Short Answer Questions

1. Which aspect of the business complementary to GE fits well with GE's aircraft engine industry?

2. How does Jack learn to play golf?

3. Who sets the tone in a company and shares the best ideas and knowledge?

4. To what does Jack compare his first 10 years as CEO?

5. Which scandalous investment banking firm does GE buy?

Short Essay Questions

1. Briefly discuss how globalization affects GE's development and American facilities.

2. Briefly explain why the Honeywell deal falls through and which organization is responsible.

3. How do technology and information systems change GE's service business fundamentals?

4. Why does GE pass up opportunities to acquire high-tech companies in the late 1990s?

5. What does Jack tell General Electric employees in his final farewell address to them?

6. When does Jack begin the search for his successor, and how does he want to change the process of finding the company's next CEO?

7. How does Jack learn to play golf and why is the sport important to him?

8. How does GE get a head start on foreign investing in Japan and what Japanese investments made GE Capital a major player in the world of finance?

9. Briefly, why is Honeywell a good business for GE to buy?

10. How does e-business change the role of a GE salesperson?

(see the answer keys)

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