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This test consists of 5 multiple choice questions, 5 short answer questions, and 10 short essay questions.

Multiple Choice Questions

1. Once the investment banking firm situation is stabilized, who takes over?
(a) Mike Carpenter.
(b) Si Cathcart.
(c) Jack Webber.
(d) Jack Welch.

2. How does Department of Justice investigation against GE end?
(a) Jack gets a not guilty verdict.
(b) The company makes a plea arrangement.
(c) Jack pleads guilty to a misdemeanor.
(d) The case is dismissed.

3. How much has the PCB levels in fish dropped since the congressional act?
(a) 90 percent.
(b) 85 percent.
(c) 20 percent.
(d) 10 percent.

4. To which former U.S. president was Roger Ailes a political adviser?
(a) Gerald Ford.
(b) George H.W. Bush.
(c) George W. Bush.
(d) Ronald Regan.

5. Which business complements GE in various areas, but does not have products that directly overlap?
(a) British Airways.
(b) Samsung.
(c) Phillips.
(d) Honeywell.

Short Answer Questions

1. Jack says China is more than a market. What does he say it is?

2. What plays an important role in growing GE's services?

3. Which GE teams get projects including improving call centers, increasing factory capacity, and reducing billing errors and inventory?

4. Which country's air force benefits from laundered GE money?

5. What does GE reduce with its Internet sales?

Short Essay Questions

1. How do technology and information systems change GE's service business fundamentals?

2. Who is Jack's successor and where is he introduced?

3. Briefly, why is Honeywell a good business for GE to buy?

4. How and why does e-business affect GE's customer service.

5. Discuss the importance of "Black Belts" and "Green Belts" in the GE corporate climate.

6. What entertainment dilemmas face GE through NBC in the 1990s?

7. Why does GE find itself under investigation for its industrial diamond business and what is the result?

8. What are Jack's predictions about business with China?

9. Discuss the rankings of GE's television stations CNBC, MSNBC and NBC in 2001. Why is NBC's ranking important?

10. How does Jack improve his golf game?

(see the answer keys)

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