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This test consists of 15 multiple choice questions and 5 short answer questions.

Multiple Choice Questions

1. What brings about a business-altering deal for GE in the mid 1980s?
(a) The Japanese threat.
(b) HD TV requirements.
(c) Cable television.
(d) Federal aid to companies.

2. What is the key to Jack's solution as he addresses the complaint expressed by trainees at GE's learning center?
(a) More upper level management meetings at the training facility.
(b) All managers getting more training.
(c) All employees going to the training facility.
(d) All employees having the freedom to brainstorm.

3. What setback keeps Jack from attending one of the two colleges of his choice?
(a) Rejection for an ROTC scholarship.
(b) His mother begs him not to move far away.
(c) His mother's health.
(d) Losing his ROTC scholarship to a friend.

4. How much was Jack's first pay raise at GE?
(a) $1,000 per year.
(b) $100 per month.
(c) $1,000 per month.
(d) $85 per month.

5. What is the one complaint that frustrates the employees who train at GE's learning center?
(a) The breakfasts are always the same.
(b) Everything that works in training is not how it works out in the actual workplace.
(c) Everyone cannot attend the training.
(d) It's too expensive to attend the training.

6. What is the response of Jack's boss when Jack complains about his first pay raise?
(a) He agrees and gives Jack more money.
(b) He gets furious and fires him.
(c) He is not sympathetic.
(d) He agrees and gives Jack a title, but not more money.

7. What service began in 1993 to help dealers sell their appliances?
(a) Visa.
(b) Store credit.
(c) GE Credit Corp.
(d) In-house financing.

8. Who throws a huge party for Jack to introduce him to important people?
(a) The Harvard Alumni Association.
(b) Reg Jones.
(c) Bill Druckerman.
(d) Roy Johnson.

9. Which of the following is not a job held by young Jack?
(a) Mail carrier.
(b) Newspaper carrier.
(c) Theater janitor.
(d) Shoe salesman.

10. Which electrical insulator is deemed a hazardous material by the EPA?
(a) PCPs.
(b) BBCs.
(c) BCBs.
(d) PYTs.

11. Where does Jack choose to advertise his plant's new plastics?
(a) Internet, TV, and billboards.
(b) Radio, TV, and park benches.
(c) Radio, TV, and billboards.
(d) Radio, magazines, and newspapers.

12. How old is Jack when he is promoted to a vice president for GE?
(a) 43.
(b) 23.
(c) 36.
(d) 56.

13. In addition to being self-confident, what else does Jack believe is a large part of leadership?
(a) Being able to relax.
(b) Winning at least 90 percent of the time.
(c) Building self-confidence in others.
(d) Knowing how to get others to do what you want.

14. According to an employee evaluation system, which employees are passionate, innovative, open minded, and creative?
(a) Interns.
(b) Managers.
(c) Brown-nosers.
(d) A-players.

15. What does Jack say he learned the hard way about hiring employees with academic pedigrees?
(a) Employees without degrees will never work out for long periods of time.
(b) It doesn't matter where they're from, it's what they look like that matters.
(c) Hires from an ivy-league school always perform better.
(d) Where they come from is not indicative of how they will perform.

Short Answer Questions

1. Which company's restructuring is prefaced by government bailout and public struggle to avoid bankruptcy?

2. In which two areas of CEO duties does Jack quickly see he lacks skills?

3. In Chapter 13, when does GE deadline its goal to become a $100 billion company with $10 billion in profits?

4. What is Jack's vision for GE?

5. What does Jack give GE managers for empowerment?

(see the answer keys)

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