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This test consists of 15 multiple choice questions and 5 short answer questions.

Multiple Choice Questions

1. What is the response of Jack's boss when Jack complains about his first pay raise?
(a) He agrees and gives Jack more money.
(b) He is not sympathetic.
(c) He gets furious and fires him.
(d) He agrees and gives Jack a title, but not more money.

2. Which company originally started the concept of QMI?
(a) Wal-Mart.
(b) General Electric.
(c) Chrysler.
(d) Ford.

3. Which organization started out as a group of elitists but opened its membership and transformed into a group of volunteers?
(a) United Way.
(b) Unicef.
(c) Boy Scouts of America.
(d) Elfun.

4. What does Jack give GE managers for empowerment?
(a) A worry stone.
(b) Delegated authority.
(c) More responsibilities.
(d) Less work.

5. What service began in 1993 to help dealers sell their appliances?
(a) GE Credit Corp.
(b) Visa.
(c) In-house financing.
(d) Store credit.

6. Which investments does Jack find himself explaining and quite often defending?
(a) Soft value of excellence investments.
(b) Hard-hat construction investments.
(c) Hardware investments.
(d) Software investments.

7. Who submits his resignation immediately after the announcement that Jack has been named CEO?
(a) Bill Druckerman.
(b) Paolo Fresco.
(c) Reg Jones.
(d) Roy Johnson.

8. What was the accepted business philosophy of the 1980s?
(a) If a business is profitable, save money by laying off a few people.
(b) If a business is profitable, sell while the stock shares are high.
(c) If a business is profitable, constantly find ways to make it more profitable.
(d) If a business is profitable, don't get out or change it.

9. How many years does Jack serve as CEO of General Electric?
(a) 30.
(b) 15.
(c) 10.
(d) 20.

10. How old is Jack when he begins working at GE?
(a) 31.
(b) 24.
(c) 22.
(d) 19.

11. How does Jack lose his college scholarship funded by the country club?
(a) He insults a club member.
(b) He breaks a window with a golf club.
(c) He flirts with a member's wife.
(d) He shows up for work drunk.

12. Where does Jack move to when he's promoted as one of five sector executives?
(a) Fairfield.
(b) Fairton.
(c) Fairbanks.
(d) Fairchild.

13. Which phrase sums up GE's core values and expectations during Jack's reign as CEO?
(a) What goes up, must come down.
(b) Finding a better way every day.
(c) Every cloud has a silver lining.
(d) Looking for the pot of gold at the end of the rainbow.

14. How do GE employees take Jack's view on the work environment?
(a) They dread it.
(b) It is uncomfortable.
(c) They appreciate it.
(d) They all quit.

15. What price does GE pay to purchase RCA?
(a) $6.3 billion.
(b) $3.6 billion.
(c) $3.6 million.
(d) $6.3 million.

Short Answer Questions

1. How long were Jack and his first wife married?

2. Which facility does Jack want to transform into a world-class center where ideas are spread in an open environment?

3. When does Jack get his first pay raise at GE?

4. What is the key to Jack's solution as he addresses the complaint expressed by trainees at GE's learning center?

5. Who does Jack succeed as CEO of General Electric?

(see the answer keys)

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