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This test consists of 15 multiple choice questions and 5 short answer questions.

Multiple Choice Questions

1. What is GE's TV manufacturing business traded for?
(a) France's TV manufacturing market.
(b) A satellite business.
(c) Thomson's losing medical business.
(d) A cable TV network.

2. How does Jack say strong teams are built?
(a) By treating individuals differently.
(b) By treating all employees the same.
(c) By appointing leaders who are louder than the others.
(d) By a good coach.

3. What is Jack's highest level of education when he begins working at GE?
(a) Doctorate
(b) Bachelor's
(c) Associate's
(d) Master's.

4. Which company originally started the concept of QMI?
(a) General Electric.
(b) Wal-Mart.
(c) Ford.
(d) Chrysler.

5. What does QMI stand for?
(a) Quick Market Interference.
(b) Quick Market Insulators.
(c) Quick Market Intelligence.
(d) Quick Meaningful Intercommunication.

6. Who is Jack's first professional mentor at GE?
(a) Lee Iacocca.
(b) Burt Coplan.
(c) Dr. Harry Drickman.
(d) Dr. Dan Fox.

7. How does Jack resolve the complaint of the employees who have trained at the GE learning center?
(a) By building another gym for employees to work out their aggressions.
(b) By closing the facility.
(c) By sending training manuals to all employees.
(d) Be developing the Work-Out program.

8. Why does Jack's father encourage him to learn the game of golf?
(a) It is his favorite sport.
(b) It's less violent than hockey.
(c) It's cheaper to play golf than hockey.
(d) All the big shots play golf.

9. What is the evaluation system that works well for several years, until employees find a way to "game" it?
(a) The 360-degree evaluation.
(b) The 90-degree evaluation.
(c) The 6-degrees of separation.
(d) The 180-degree evaluation.

10. What kind of environment does Jack say is best for making necessary changes and modernizing the company?
(a) Informal.
(b) A business-type monarchy.
(c) A dictatorship.
(d) Formal.

11. What does Jack learn from GE veterans about the company's routine employee appraisals?
(a) They are valuable tools in assessing job performance.
(b) They are used for firing people, never for promoting them.
(c) They are no more than routinely written forms of false kindness.
(d) They have had the same typographical error for years.

12. What does Jack say he learned the hard way about hiring employees with academic pedigrees?
(a) Hires from an ivy-league school always perform better.
(b) Employees without degrees will never work out for long periods of time.
(c) It doesn't matter where they're from, it's what they look like that matters.
(d) Where they come from is not indicative of how they will perform.

13. Who says, "When people make mistakes, the last thing they need is discipline"?
(a) Coplan.
(b) Reed.
(c) Jack.
(d) Gutoff.

14. What is the key to Jack's solution as he addresses the complaint expressed by trainees at GE's learning center?
(a) All managers getting more training.
(b) All employees having the freedom to brainstorm.
(c) All employees going to the training facility.
(d) More upper level management meetings at the training facility.

15. How does the plastics industry fare in the 1970s?
(a) One small flaw breaks the whole industry.
(b) It grows fast.
(c) It almost falls through completely.
(d) Environmental concerns halt plastics production.

Short Answer Questions

1. Which electrical insulator is deemed a hazardous material by the EPA?

2. Who throws a huge party for Jack to introduce him to important people?

3. Which American president called for volunteers to fill in where government's role had been reduced?

4. Who blows up one of GE's factories?

5. Who submits his resignation immediately after the announcement that Jack has been named CEO?

(see the answer keys)

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