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This test consists of 15 multiple choice questions and 5 short answer questions.

Multiple Choice Questions

1. How does Jack resolve the complaint of the employees who have trained at the GE learning center?
(a) By closing the facility.
(b) By sending training manuals to all employees.
(c) By building another gym for employees to work out their aggressions.
(d) Be developing the Work-Out program.

2. What is Jack's business philosophy of the 1980s?
(a) When a business is showing a loss, fix it on the surface and sell quickly.
(b) Use the media to make your company look like it's doing better than it really is.
(c) For a business to be sustainable, it must have a long-range competitive solution.
(d) For a business to be profitable, it must have a margin of 90 percent or greater.

3. Who greatly influences Jack's work ethic and fondness of current events?
(a) His father.
(b) His mother.
(c) His minister.
(d) His coach.

4. Which magazine features Jacks "No. 1 or No. 2" strategy in a cover story?
(a) Newsweek.
(b) USA Today.
(c) Forbes.
(d) Time.

5. What are the human resources meetings called that are held at each GE business location?
(a) Session C.
(b) Section A.
(c) Subgroup 2.
(d) Series 1.

6. How much was Jack's first pay raise at GE?
(a) $85 per month.
(b) $100 per month.
(c) $1,000 per month.
(d) $1,000 per year.

7. Who says, "When people make mistakes, the last thing they need is discipline"?
(a) Jack.
(b) Gutoff.
(c) Coplan.
(d) Reed.

8. How does Jack learn about current events as a child?
(a) By watching them on TV.
(b) By walking several miles to the closest library.
(c) By reading papers passengers left on his father's train.
(d) By reading comic books.

9. What is Jack's "Vitality Curve"?
(a) A cool gym added to each factory.
(b) An energy supplement Jack uses.
(c) A pitch used by Jack at company softball games.
(d) An employee evaluation system.

10. What is one business in his vice president's portfolio that Jack has no interest in at all?
(a) Medical plastics.
(b) Petroleum conservation.
(c) Semiconductors.
(d) Wind turbines.

11. Which phrase sums up GE's core values and expectations during Jack's reign as CEO?
(a) Looking for the pot of gold at the end of the rainbow.
(b) Finding a better way every day.
(c) What goes up, must come down.
(d) Every cloud has a silver lining.

12. How are GE's profits used in 1984?
(a) One-time bonus for all employees.
(b) Reinvested to improve the company's competitiveness.
(c) Raises for all employees.
(d) Nice bonuses for upper level execs.

13. How old is Jack when he begins working at GE?
(a) 31.
(b) 22.
(c) 24.
(d) 19.

14. What brings about a business-altering deal for GE in the mid 1980s?
(a) The Japanese threat.
(b) Cable television.
(c) Federal aid to companies.
(d) HD TV requirements.

15. What does Jack learn from GE veterans about the company's routine employee appraisals?
(a) They are no more than routinely written forms of false kindness.
(b) They have had the same typographical error for years.
(c) They are valuable tools in assessing job performance.
(d) They are used for firing people, never for promoting them.

Short Answer Questions

1. What is the key to Jack's solution as he addresses the complaint expressed by trainees at GE's learning center?

2. What kind of employees does Jack want at GE?

3. Which non-labor department does Jack expand at his plastics facility in the 1970s?

4. Where does Jack choose to advertise his plant's new plastics?

5. What does Jack say his book is about?

(see the answer keys)

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