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This test consists of 15 multiple choice questions and 5 short answer questions.

Multiple Choice Questions

1. How does Jack resolve the complaint of the employees who have trained at the GE learning center?
(a) Be developing the Work-Out program.
(b) By building another gym for employees to work out their aggressions.
(c) By sending training manuals to all employees.
(d) By closing the facility.

2. What does QMI stand for?
(a) Quick Market Insulators.
(b) Quick Meaningful Intercommunication.
(c) Quick Market Intelligence.
(d) Quick Market Interference.

3. Who does Jack succeed as CEO of General Electric?
(a) Harry Drickman.
(b) Reg Jones.
(c) Jeff Immelt.
(d) Roy Johnson.

4. Why does Jack choose to build fitness centers in some facilities?
(a) He can cut employee health insurance plans.
(b) He can get an insurance kickback.
(c) His employees are obese and need a workout.
(d) It is a place everyone can use and a place to exchange thoughts and ideas.

5. Which magazine features Jacks "No. 1 or No. 2" strategy in a cover story?
(a) USA Today.
(b) Newsweek.
(c) Forbes.
(d) Time.

6. What is GE's TV manufacturing business traded for?
(a) A satellite business.
(b) A cable TV network.
(c) Thomson's losing medical business.
(d) France's TV manufacturing market.

7. Which company originally used QMI?
(a) Chrysler.
(b) Wal-Mart.
(c) Ford.
(d) Target.

8. Which facility does Jack want to transform into a world-class center where ideas are spread in an open environment?
(a) Fairfield.
(b) Boston.
(c) Crotonville.
(d) NYC.

9. Who replaces Jack as CEO of General Electric?
(a) Jeff Immelt.
(b) Reg Jones.
(c) Roy Johnson.
(d) Harry Drickman.

10. What inspires Jack to pursue his Ph.D.?
(a) Not being able to find a job due to economic recession.
(b) He gets full tuition paid by the ROTC.
(c) His wife's father wants his son-in-law to be a "doctor" of some sort.
(d) His wife.

11. Who greatly influences Jack's work ethic and fondness of current events?
(a) His minister.
(b) His coach.
(c) His father.
(d) His mother.

12. What expands GE's semiconductor, aerospace, and TV set business?
(a) Federal aid to companies.
(b) The Japanese.
(c) The purchase of RCA.
(d) HD TV requirements.

13. Which of the following is not a job held by young Jack?
(a) Mail carrier.
(b) Theater janitor.
(c) Newspaper carrier.
(d) Shoe salesman.

14. Why does Jack get frustrated with the plastics inventors?
(a) All they think about his getting their products sold.
(b) They demand higher pay.
(c) They don't get excited about innovation.
(d) They don't understand entrepreneurship.

15. What is the key to Jack's solution as he addresses the complaint expressed by trainees at GE's learning center?
(a) More upper level management meetings at the training facility.
(b) All employees going to the training facility.
(c) All managers getting more training.
(d) All employees having the freedom to brainstorm.

Short Answer Questions

1. What are the human resources meetings called that are held at each GE business location?

2. What does Jack learn he must do in order to succeed at GE?

3. In Chapter 13, when does GE deadline its goal to become a $100 billion company with $10 billion in profits?

4. What does Jack say in a Business Week interview that he realizes he should not change in order to make GE become more competitive?

5. Who says, "When people make mistakes, the last thing they need is discipline"?

(see the answer keys)

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