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This test consists of 15 multiple choice questions and 5 short answer questions.

Multiple Choice Questions

1. Where is the meeting held in which Jack gave his farewell speech?
(a) Boca Raton.
(b) Fairview.
(c) Crotonville.
(d) Fairfield.

2. Under the company's new culture, who is rewarded with GE stock options?
(a) All the Black Belts only.
(b) All who complete training.
(c) Green Belts and above.
(d) The best of the Black Belts.

3. What was the single biggest obstacle facing the television station now owned by GE?
(a) The spread of cable TV.
(b) The spread of reality show popularity.
(c) The spread of HDTV.
(d) The spread of satellite TV.

4. What claim against GE does the Department of Justice investigate in 1991?
(a) Price-fixing of stereos.
(b) Price-fixing of diamonds.
(c) Price-fixing of TVs.
(d) Price-fixing of home surround sound systems.

5. Which scandalous investment banking firm does GE buy?
(a) Chase, Manhattan.
(b) Neiman, Marcus.
(c) Kidder, Peabody.
(d) Paine-Webber.

6. What kind of business is Pet Project?
(a) A guideline to determine how much plastic can safely be put into pet food.
(b) A new plastic to make collapsible water dishes.
(c) Pet health and life insurance.
(d) Obedience training for all domestic animals.

7. Which aspect of the business complementary to GE fits well with GE's aircraft engine industry?
(a) Repair shops for plane engines.
(b) TV picture tube manufacturing.
(c) High-tech avionics.
(d) Wireless electronics.

8. What does Jack learn when he makes a trip to the company's facilities in Japan?
(a) The women working there did not meet his standards.
(b) Japanese women don't want to work for GE.
(c) There are already 14 women holding key positions.
(d) There are only 3 women holding key positions.

9. How many candidates does Jack start with in 1994 as he seeks his successor?
(a) 25.
(b) 23.
(c) 19.
(d) 8.

10. Who loves the idea of melding manufacturing with financial ingenuity?
(a) Tom.
(b) Jack.
(c) Bob.
(d) Reg.

11. Who initially questions GE's quality of products and services?
(a) Employees.
(b) A governmental investigation.
(c) Human resources.
(d) Jack.

12. Who co-wrote the book that blames Jack for the broadcast company's failure?
(a) Jay Leno.
(b) David Letterman.
(c) Tom Brokaw.
(d) Grant Tinker.

13. Which GE teams get projects including improving call centers, increasing factory capacity, and reducing billing errors and inventory?
(a) Green Belt.
(b) Yellow Belt.
(c) Black Belt.
(d) Red Belt.

14. When GE bought RCA in 1985, which national television station was included in the deal?
(a) NBC.
(b) CBS.
(c) ABC.
(d) CNN.

15. What most improves Jack's golf game?
(a) Watching golf videos throughout the week.
(b) Private lessons from Tiger Woods.
(c) Motivational yoga before hitting the greens.
(d) Breaking down the mechanics to teach his wife.

Short Answer Questions

1. If bureaucracy strangles, what does informality do?

2. What does Jack say that honesty and single agendas build?

3. Which GE teams get projects improving every day performance in their current positions?

4. As GE begins redefining its markets, which industry is the first to be reorganized?

5. How does Jack learn to play golf?

(see the answer keys)

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