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This quiz consists of 5 multiple choice and 5 short answer questions through Part 2, People Are Not a Line Item and A Hundred Story Building First Needs a Strong Foundation.

Multiple Choice Questions

1. How long was the original Starbucks in business before Howard hears about the company?
(a) Five years.
(b) Fifteen years.
(c) Ten years.
(d) Twenty years.

2. How does Howard describe Sheri's support?
(a) Unpredictable.
(b) Unfathomable.
(c) Unbelievable.
(d) Unfailing.

3. What is the focus of the computerized systems installed in Starbucks stores in 1991?
(a) Sales and inventory, but not growth.
(b) Only inventory.
(c) Sales and growth, but not inventory.
(d) Sales, growth, and inventory.

4. What is the prognosis of Howard's father's condition after Howard moves to Seattle?
(a) The same.
(b) Less favorable.
(c) More favorable.
(d) Howard does not know.

5. Which one of the following is not included in the examples that Howard gives of gathering places that America once had?
(a) Barber shops.
(b) Taverns.
(c) Pizzerias.
(d) Beauty parlors.

Short Answer Questions

1. Under Howard's new plan, what is the minimum hours per week that a Starbucks employee has to work in order to receive health care benefits?

2. Who suggests the name, Il Giornale, for Howard's new coffee houses?

3. What is the purpose of a company Mission Statement?

4. Where is the housewares show that Howard attends in Italy?

5. How does Howard feel about his father while growing up?

(see the answer key)

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