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This quiz consists of 5 multiple choice and 5 short answer questions through Part 1, To Italians, Espresso Is Like an Aria and Luck is the Residue of Design.

Multiple Choice Questions

1. How does the acquisition of another company affect the employees at Starbucks?
(a) There is a decrease in employee mistakes.
(b) There is an increase in employee loyalty.
(c) There is a decrease in employee loyalty.
(d) There is an increase in employee mistakes.

2. What position is Howard promoted to at Hammarplast?
(a) Vice President.
(b) CEO.
(c) Sales Consultant.
(d) Human Resources Manager.

3. With what type of cancer is Howard's father diagnosed as he is ready to move to Seattle?
(a) Throat cancer.
(b) Colon cancer.
(c) Lung cancer.
(d) Bone cancer.

4. What country is Perstorp, the parent company of Hammarplast, based in?
(a) France.
(b) Norway.
(c) Ireland.
(d) Sweden.

5. Where do Howard and Sheri live while he is working at Hammarplast?
(a) Queens.
(b) Long Island.
(c) Brooklyn.
(d) Manhattan.

Short Answer Questions

1. When does Howard graduate from college?

2. What year does Howard leave Starbucks to open his own espresso cafes?

3. What product is Starbucks purchasing from Hammarplast when the company catches Howard's attention?

4. What are the preconceived notions that Howard encounters from other Starbucks employees?

5. How long has Howard been working at Starbucks when he takes his first trip to Italy?

(see the answer key)

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