Jack: Straight from the Gut Test | Final Test - Medium

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This test consists of 5 multiple choice questions, 5 short answer questions, and 10 short essay questions.

Multiple Choice Questions

1. As Jack expands GE into globalization, what happens to U.S. jobs and facilities?
(a) They flourish.
(b) Nothing changes.
(c) They are reduced.
(d) They are shut down completely.

2. Where are the two shops acquired by GE that reduce the company's cost of servicing engines?
(a) England and India.
(b) Japan and India.
(c) New England and Greenwich.
(d) Wales and Brazil.

3. GE pays $3.5 million as punishment for its use of PCBs. What does the money fund?
(a) Landfill cleanup.
(b) Smog cleanup.
(c) A governmental bribe.
(d) River cleanup.

4. Which aspect of the business complementary to GE fits well with GE's aircraft engine industry?
(a) High-tech avionics.
(b) Repair shops for plane engines.
(c) Wireless electronics.
(d) TV picture tube manufacturing.

5. Which program begins in 1996, changing GE's culture?
(a) Six Pence.
(b) Six Degrees.
(c) Six Sigma.
(d) Six Flags.

Short Answer Questions

1. How many candidates does Jack start with in 1994 as he seeks his successor?

2. How does investment banker Joseph Jett rip off the company?

3. Who sets the tone in a company and shares the best ideas and knowledge?

4. Which aspect of GE's business is most successful in India?

5. Who loves the idea of melding manufacturing with financial ingenuity?

Short Essay Questions

1. As Jack reflects on his GE career, what qualities does he consider to be successful in business?

2. Briefly explain how Jack decides to compete with the Japanese.

3. What are Jack's predictions about business with China?

4. Briefly tell how employee surveys change GE in the mid 1990s and what results from the surveys.

5. How do technology and information systems change GE's service business fundamentals?

6. Briefly explain why the Honeywell deal falls through and which organization is responsible.

7. Discuss GE's charge of PCB contamination and its result.

8. Why does GE pass up opportunities to acquire high-tech companies in the late 1990s?

9. How and why does e-business affect GE's customer service.

10. Who is Jack's successor and where is he introduced?

(see the answer keys)

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