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This test consists of 5 multiple choice questions, 5 short answer questions, and 10 short essay questions.

Multiple Choice Questions

1. When melding manufacturing with financial ingenuity, what kinds of employees make the difference?
(a) Accountants.
(b) Creative.
(c) Nonchalant.
(d) Loyal.

2. What does Larry Bossidy present on Jack's behalf at the CEC meeting?
(a) Six Sigma.
(b) Six Flags.
(c) Six Degrees.
(d) Six Pence.

3. As Jack attempts to buy the business that complements GE in various areas, what stumbling block does he face?
(a) Congressional inquiries.
(b) The Superfund Act.
(c) The European Commission.
(d) The American Anti-Trust Act.

4. On which network does Jack host his own show?
(a) CABC.
(b) CNN.
(c) CNBC.
(d) Fox News.

5. Where are the two shops acquired by GE that reduce the company's cost of servicing engines?
(a) New England and Greenwich.
(b) Japan and India.
(c) Wales and Brazil.
(d) England and India.

Short Answer Questions

1. As he leaves his position as GE's CEO, what type of workplace is Jack certain he built for the company?

2. Who transforms GE Capital from a purely financial business into a thriving business that uses deal-making for operational skills?

3. Who earns the title "Father of GE Global Activity"?

4. Who is the judge in hearings related to GE's purchase of the company that complements GE in various areas?

5. Which scandalous investment banking firm does GE buy?

Short Essay Questions

1. How do the services offered by GE Capital change from the 1970s to the 1990s?

2. Briefly discuss how GE redefines its airplane services in 1995.

3. Briefly discuss how globalization affects GE's development and American facilities.

4. When does Jack begin the search for his successor, and how does he want to change the process of finding the company's next CEO?

5. How do technology and information systems change GE's service business fundamentals?

6. How does e-business change the role of a GE salesperson?

7. How and why does e-business affect GE's customer service.

8. Who is Jack's successor and where is he introduced?

9. Briefly explain how Jack decides to compete with the Japanese.

10. What is the cause of Kidder, Peabody's legal trouble when GE is purchasing it and what scandal arises after the purchase is complete?

(see the answer keys)

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