|Name: _________________________||Period: ___________________|
This test consists of 15 multiple choice questions and 5 short answer questions.
Multiple Choice Questions
1. Why does Jack's father encourage him to learn the game of golf?
(a) It's less violent than hockey.
(b) All the big shots play golf.
(c) It is his favorite sport.
(d) It's cheaper to play golf than hockey.
2. How do GE employees take Jack's view on the work environment?
(a) They all quit.
(b) They dread it.
(c) It is uncomfortable.
(d) They appreciate it.
3. Which investments does Jack find himself explaining and quite often defending?
(a) Hardware investments.
(b) Soft value of excellence investments.
(c) Software investments.
(d) Hard-hat construction investments.
4. Who is Jack's first professional mentor at GE?
(a) Dr. Harry Drickman.
(b) Dr. Dan Fox.
(c) Lee Iacocca.
(d) Burt Coplan.
5. Which American president called for volunteers to fill in where government's role had been reduced?
(a) Harry Trumann.
(b) John Kennedy.
(c) Ronald Regan.
(d) George W. Bush.
6. What kind of employees does Jack want at GE?
(a) Devoted time-clock punchers.
(b) Cheap labor.
(c) Self-confident entrepreneurs.
(d) All American.
7. What do young Jack and his friends do to earn a little spare change?
(a) Sweep sidewalks.
(b) Sing on the street corner.
(c) Mow lawns.
(d) Collect bottles to exchange them for the deposit.
8. What does Jack learn he must do in order to succeed at GE?
(a) He must learn all about the company.
(b) He must go back to college for extra classes.
(c) He must work in the boiler room with the lowest paid employees.
(d) He must practice better hiring procedures.
9. What is the key to Jack's solution as he addresses the complaint expressed by trainees at GE's learning center?
(a) All employees going to the training facility.
(b) More upper level management meetings at the training facility.
(c) All employees having the freedom to brainstorm.
(d) All managers getting more training.
10. What does QMI stand for?
(a) Quick Market Insulators.
(b) Quick Market Intelligence.
(c) Quick Market Interference.
(d) Quick Meaningful Intercommunication.
11. What does the learning/training curriculum show its participants?
(a) That the company spends a lot on training.
(b) Who is being considered for promotion.
(c) There is no single right way and often there is an alternate, better way.
(d) That the company invests a lot on training.
12. Which company originally started the concept of QMI?
(c) General Electric.
13. Who instills management beliefs in Jack that include both competing and facing reality?
(a) His coach.
(b) His father.
(c) His mother.
(d) His grandfather.
14. In addition to being self-confident, what else does Jack believe is a large part of leadership?
(a) Being able to relax.
(b) Knowing how to get others to do what you want.
(c) Building self-confidence in others.
(d) Winning at least 90 percent of the time.
15. How does Jack resolve the complaint of the employees who have trained at the GE learning center?
(a) By closing the facility.
(b) By sending training manuals to all employees.
(c) By building another gym for employees to work out their aggressions.
(d) Be developing the Work-Out program.
Short Answer Questions
1. How does Jack say strong teams are built?
2. What does Jack learn from GE veterans about the company's routine employee appraisals?
3. Who greatly influences Jack's work ethic and fondness of current events?
4. Which non-labor department does Jack expand at his plastics facility in the 1970s?
5. What is Jack's "Vitality Curve"?
This section contains 596 words
(approx. 2 pages at 300 words per page)