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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 11, The People Factory.

Multiple Choice Questions

1. Why does Jack choose to build fitness centers in some facilities?
(a) He can get an insurance kickback.
(b) It is a place everyone can use and a place to exchange thoughts and ideas.
(c) He can cut employee health insurance plans.
(d) His employees are obese and need a workout.

2. What does Jack say he learned the hard way about hiring employees with academic pedigrees?
(a) Where they come from is not indicative of how they will perform.
(b) Employees without degrees will never work out for long periods of time.
(c) Hires from an ivy-league school always perform better.
(d) It doesn't matter where they're from, it's what they look like that matters.

3. How long does it take Jack and his team to find a solution to their new plastics product?
(a) Six days.
(b) Six months.
(c) Six long years.
(d) Sixteen months.

4. How does Jack say strong teams are built?
(a) By appointing leaders who are louder than the others.
(b) By treating all employees the same.
(c) By treating individuals differently.
(d) By a good coach.

5. What inspires Jack to pursue his Ph.D.?
(a) He gets full tuition paid by the ROTC.
(b) Not being able to find a job due to economic recession.
(c) His wife's father wants his son-in-law to be a "doctor" of some sort.
(d) His wife.

Short Answer Questions

1. What begins Jack's transition phase in Chapter 4?

2. What does Jack learn from GE veterans about the company's routine employee appraisals?

3. What is one business in his vice president's portfolio that Jack has no interest in at all?

4. What service began in 1993 to help dealers sell their appliances?

5. Jack says it is important for managers to know when...

(see the answer key)

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