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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 22, E-Business.

Multiple Choice Questions

1. What claim against GE does the Department of Justice investigate in 1991?
(a) Price-fixing of TVs.
(b) Price-fixing of home surround sound systems.
(c) Price-fixing of stereos.
(d) Price-fixing of diamonds.

2. What is Jack's business philosophy of the 1980s?
(a) Use the media to make your company look like it's doing better than it really is.
(b) When a business is showing a loss, fix it on the surface and sell quickly.
(c) For a business to be sustainable, it must have a long-range competitive solution.
(d) For a business to be profitable, it must have a margin of 90 percent or greater.

3. How does Jack resolve the complaint of the employees who have trained at the GE learning center?
(a) By sending training manuals to all employees.
(b) Be developing the Work-Out program.
(c) By building another gym for employees to work out their aggressions.
(d) By closing the facility.

4. How does Jack say strong teams are built?
(a) By a good coach.
(b) By appointing leaders who are louder than the others.
(c) By treating all employees the same.
(d) By treating individuals differently.

5. How does Jack lose his college scholarship funded by the country club?
(a) He breaks a window with a golf club.
(b) He flirts with a member's wife.
(c) He insults a club member.
(d) He shows up for work drunk.

Short Answer Questions

1. How do local utility engineers use GE's power systems home pages?

2. Who submits his resignation immediately after the announcement that Jack has been named CEO?

3. Who says, "When people make mistakes, the last thing they need is discipline"?

4. What does Jack learn from GE veterans about the company's routine employee appraisals?

5. What does Jack say his book is about?

(see the answer key)

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