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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 20, Growing Services.

Multiple Choice Questions

1. Who submits his resignation immediately after the announcement that Jack has been named CEO?
(a) Reg Jones.
(b) Bill Druckerman.
(c) Roy Johnson.
(d) Paolo Fresco.

2. What company does Jack try to buy to increase GE's exposure?
(a) NPR Radio.
(b) Sun Records.
(c) Fox News Network.
(d) Cox Communications.

3. Which company originally used QMI?
(a) Ford.
(b) Wal-Mart.
(c) Target.
(d) Chrysler.

4. What does GE implement to produce positive growth results and exceed the company's goal?
(a) Old-fashioned company picnics.
(b) Mind- and market-expanding.
(c) New energy saving light bulbs.
(d) New eco-friendly ideas.

5. Which two new-hires become important advisers to Jack for the remainder of his career with the company?
(a) Art and Paul.
(b) Bud and Lou.
(c) Dennis and Bob.
(d) Bill and Ted.

Short Answer Questions

1. As GE begins redefining its markets, which industry is the first to be reorganized?

2. Where does Jack move to when he's promoted as one of five sector executives?

3. Who throws a huge party for Jack to introduce him to important people?

4. Which phrase sums up GE's core values and expectations during Jack's reign as CEO?

5. Which company originally started the concept of QMI?

(see the answer key)

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