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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 20, Growing Services.

Multiple Choice Questions

1. Which two new-hires become important advisers to Jack for the remainder of his career with the company?
(a) Dennis and Bob.
(b) Art and Paul.
(c) Bill and Ted.
(d) Bud and Lou.

2. What company does Jack try to buy to increase GE's exposure?
(a) Fox News Network.
(b) NPR Radio.
(c) Sun Records.
(d) Cox Communications.

3. As GE begins redefining its markets, which industry is the first to be reorganized?
(a) Computer systems.
(b) Financial systems.
(c) Medical systems.
(d) Aircraft engine.

4. Where does Jack move to when he's promoted as one of five sector executives?
(a) Fairbanks.
(b) Fairfield.
(c) Fairton.
(d) Fairchild.

5. In Chapter 13, when does GE deadline its goal to become a $100 billion company with $10 billion in profits?
(a) By 1990.
(b) By 1999.
(c) By 2000.
(d) By 2025.

Short Answer Questions

1. Where are the two shops acquired by GE that reduce the company's cost of servicing engines?

2. Which company originally used QMI?

3. What plays an important role in growing GE's services?

4. What does QMI stand for?

5. According to Jack, what is growing services all about?

(see the answer key)

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