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This test consists of 5 multiple choice questions, 5 short answer questions, and 10 short essay questions.

Multiple Choice Questions

1. What does Sam believe are what will continue to keep the customers coming back to shop at your store?
(a) Low prices.
(b) A large inventory.
(c) Persuasive advertising.
(d) Personal touches.

2. In Chapter 18, Sam reflects on _______.
(a) Wal-mart.
(b) His career.
(c) His whole life.
(d) His childhood.

3. What is one of the most important changes in the Wal-Mart culture in recent years?
(a) Women in the workplace.
(b) The need for women managers on the floor.
(c) New technology.
(d) The need for female executives.

4. He has had the time of his life running Wal-Mart, but has been wondering _________.
(a) If he should have started more discount stores.
(b) If he should have spent more time with his family over the years instead.
(c) If he should have spent more of his money.
(d) If he should have spent more time at work over the years.

5. After Sam quasi-retired, financial analysts ___________.
(a) Publicly questioned a CEO that never steps down from the leadership role.
(b) Publicly questioned a CEO who had stepped down from the leadership role.
(c) Publicly questioned a CEO that would like to step down from the leadership role.
(d) Publicly questioned a CEO that could not really step down from the leadership role.

Short Answer Questions

1. Did Sam get into the retail business to make money?

2. What is rule number five?

3. Sam had to get up every day with what idea?

4. If your store can provide what they need, including low prices, guaranteed satisfaction, and a wide assortment of goods, can success assured?

5. It is the demand of ____________ that built Wal-Mart's success?

Short Essay Questions

1. How does he give back? Why does he give back in this way?

2. Who has been involved the most in the advancements in technology for Wal-Mart?

3. Describe Wal-Mart and Sam by 1974.

4. Why does Sam give back to the community?

5. What does Sam think about competition?

6. What happens when Sam comes out of retirement?

7. What is the "whistle while you work" mentality? How does this benefit the employee and the company?

8. How does Sam motivate his employees?

9. Describe the reason why Wal-Mart succeeds?

10. What are five rules given by Sam for running a successful company?

(see the answer keys)

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