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This test consists of 5 multiple choice questions, 5 short answer questions, and 10 short essay questions.

Multiple Choice Questions

1. Sam has plenty of money. What could he have bought?
(a) A larger home.
(b) A yacht.
(c) More vacation time.
(d) An island on which to play with his grandchildren.

2. Did Sam have revenge on his mind when he did this?
(a) No.
(b) Only at first.
(c) Yes.
(d) Possibly.

3. When did Wal-Mart take on Kmart?
(a) 1982.
(b) 1988.
(c) 1972.
(d) 1978.

4. What is rule number eight?
(a) Exceed your customers' expectations and enjoy their return.
(b) Exceed the expectations of all others.
(c) Exceed your employees' expectations.
(d) Exceed your own expectations.

5. By 1974, Wal-Mart has how many stores?
(a) 50.
(b) 100.
(c) 150.
(d) 200.

Short Answer Questions

1. In Chapter 18, Sam reflects on _______.

2. Did Sam get into the retail business to make money?

3. The focal point of their communications are ___________.

4. What does Sam believe are what will continue to keep the customers coming back to shop at your store?

5. Sam eventually returns to Newport, Arkansas, and opens a Wal-Mart near ________.

Short Essay Questions

1. What does Sam think about the way he has spent his life? What is the message he gives at the end of the book?

2. What has been Sam's behavior toward technological advances?

3. What are five more rules given by Sam for running a successful company?

4. How does he give back? Why does he give back in this way?

5. When Sam decides to become less involved with the business, what two camps remain?

6. Describe the reason why Wal-Mart succeeds?

7. What happens to the company when Sam retires?

8. What is the "whistle while you work" mentality? How does this benefit the employee and the company?

9. What happens when Sam comes out of retirement?

10. Why does Sam give back to the community?

(see the answer keys)

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