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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 12: Making the Customer Number One.

Multiple Choice Questions

1. What does Sam play everywhere he goes?
(a) Football.
(b) Golf.
(c) Tennis.
(d) Basketball.

2. Helen had to help Sam sign the notes to secure all the money and by the time it was ready, what had happened?
(a) They had decided to borrow money.
(b) They had spent all of their own money.
(c) They had borrowed some money.
(d) They had borrowed as much as they possibly could.

3. Sam is about to graduate with a degree in business and has plenty of energy, but is unsure ___________.
(a) Where his future lies.
(b) If he wants to go to graduate school.
(c) Where he wants to live.
(d) If he wants to be in business.

4. Now Wal-Mart has a profit-sharing policy for their employees that is currently ___________ at the time of publication.
(a) $1.8 trillion.
(b) $1.8 billion.
(c) $1.8 million.
(d) $18 billion.

5. No matter how hard Sam's father worked or how many different jobs he had, what happened?
(a) His family was never satisfied.
(b) He never felt like he could work hard enough.
(c) His family was never comfortable.
(d) He was never happy.

Short Answer Questions

1. His stores have been growing at a good rate, and he feels their success is partly due to placing stores __________.

2. He decides to run for the student body president and wins by doing one important move. What is that move?

3. Sam believes that he was over-blessed with the traits of ____________.

4. Is this sharing of information considered a success?

5. Is Sam's deal with Alice unusual?

(see the answer key)

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