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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 12: Making the Customer Number One.

Multiple Choice Questions

1. How can the meetings be described?
(a) As a joke.
(b) As democratic.
(c) As a waste of time.
(d) As bureaucratic.

2. Ever since Sam took out his first bank loan, he has not been comfortable or happy with ___________.
(a) Money.
(b) Debt.
(c) Banks.
(d) Spending.

3. Why does Sam realize he must get a career job and accepts a job from JC Penney?
(a) He needs money.
(b) He cannot afford to go to Wharton School of Finance in Pennsylvania.
(c) He no longer wants to continue going to school.
(d) He cannot afford to go to Harvard Law.

4. Sam buys stores in Little Rock, Springdale, and Siloam Springs, Arkansas, as well as Neodesha and Coffeyville, ___________.
(a) Kansas.
(b) Oklahoma.
(c) Nebraska.
(d) Arkansas.

5. What have Sam and his employees mastered?
(a) Many stores and the art of doing business with low expenses and low prices.
(b) Building the same stores all over the country.
(c) Convincing towns to support a Wal-Mart.
(d) The art of deception.

Short Answer Questions

1. What do each of the stores have to keep the mood at work exciting and refreshing?

2. What does Sam do after the answer to number 88?

3. What is the first thing Sam does?

4. Sam enlists the help of Charlie Baum, whom he met ______________.

5. Sam was born in ___________.

(see the answer key)

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