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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 12: Making the Customer Number One.

Multiple Choice Questions

1. A number of employees have gained a great deal of financial wealth from ____________.
(a) Working long hours.
(b) Becoming executives.
(c) Becoming managers.
(d) The profit-sharing program.

2. Sam describes Phil as a man who not only likes to swim upstream but also that he likes to do it __________.
(a) Quickly.
(b) With a lot of attention.
(c) With weights on to show what he can really do.
(d) In the morning.

3. Sam is always looking for new and different ways to do things and takes great pleasure in ___________.
(a) Following trends.
(b) Starting trends.
(c) Researching trends.
(d) Bucking trends.

4. Jack Shewmaker comes into the picture as a potential candidate for ___________.
(a) Upper management.
(b) CEO.
(c) President.
(d) Vice president.

5. Phil gets a great deal on a laundry detergent like Tide, and has 18 cases sent to his store and creates the world's largest display of detergents, stacking them almost __________ feet high?
(a) 100.
(b) 50.
(c) 25.
(d) 200.

Short Answer Questions

1. Ron leaves the company when?

2. Sam was born in ___________.

3. By the time all the changes in management at Wal-Mart are over, roughly how much of the upper management team is gone?

4. What are a regular part of the Wal-Mart culture and partnership?

5. What is one of the most important changes in the Wal-Mart culture in recent years?

(see the answer key)

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