2. Sam notes ____________ regarding the idea that many consider him to be on the cutting edge of technology?
(a) Many executives would agree.
(b) Many executives snicker.
(c) Many executives would disagree.
(d) Many executives would not be surprised.

3. The concept of the variety store changed drastically over the years from the fully-serviced variety store to ___________.
(a) The partially-serviced style.
(b) The discount model.
(c) The self-service style.
(d) The fully-serviced discount model.

4. With what is Sam greatly concerned?
(a) Minority groups.
(b) Poverty.
(c) Education.
(d) Tax evasion.

5. Sam always encourages competition. What does Sam think of this divisive stance?
(a) He sees it as a good example of competition.
(b) He sees that it is starting to injure the company.
(c) He sees it starting to benefit the company.
(d) He sees it as beneficial to the company.

6. At first, Wal-Mart only dealt with ____________.
(a) Customers.
(b) Its employees.
(c) Other regional and smaller competitors.
(d) Other large competitors.

7. Many people have argued that Wal-Mart has done what to the small shops in rural towns?
(a) Encouraged them.
(b) Destroyed them.
(c) Helped them.
(d) Competed with them.

8. Since the beginning, Sam has been extremely connected as __________.
(a) An employee.
(b) A businessman.
(c) A promoter.
(d) A manager.

9. Sam has one motto that he repeats frequently in the book and to anyone who will listen to him. What is this motto?
(a) Put the customer first and make sure they are satisfied.
(b) Put your investors first and make sure they are satisfied.
(c) Put yourself first and make sure you are satisfied.
(d) Put your family first and make sure they are satisfied.

10. Sam suggests that if you want to be successful, you need to _______ to your own interests?
(a) Support them.
(b) Encourage them.
(c) Submerge them.
(d) Adhere to them.

11. The average time lapse between when stores request additional merchandise and when they receive it is roughly how many days?
(a) Five.
(b) Seven.
(c) Two.
(d) Three.

12. Their large private fleet of __________ is one of the largest in the country as well to give them the flexibility they need?
(a) Trains.
(b) Planes.
(c) Buses.
(d) Trucks.

13. What is rule number eight?
(a) Exceed your employees' expectations.
(b) Exceed your own expectations.
(c) Exceed the expectations of all others.
(d) Exceed your customers' expectations and enjoy their return.

14. When the company becomes divided, behind whom do the younger guys line up?
(a) Helen.
(b) Bob.
(c) Rob.
(d) Ron.

15. Sam reflects on what __________ has done for him and his family.
(a) Faith.
(b) Good luck.
(c) Great wealth.
(d) Intelligence.