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This test consists of 15 multiple choice questions and 5 short answer questions.

Multiple Choice Questions

1. Sam has created a unique culture at Wal-Mart where managers meet ________.
(a) Every Saturday night.
(b) Every Sunday morning.
(c) Every Saturday morning.
(d) Every morning.

2. Does Sam believe he is as hands-on as other managers?
(a) Yes.
(b) Sometimes.
(c) No.
(d) Often.

3. What does each store still apply?
(a) The same basic philosophies that were integtral in the firs few stores.
(b) Their own philosophies.
(c) The same building model.
(d) Their own building model.

4. He and his family recognize how fortunate they have been in the success of Wal-Mart and consequently they ______.
(a) Save most of their money.
(b) Give back to the community.
(c) Spend their money as they like.
(d) Give many thanks.

5. What does Sam encourage his management and associates to always do?
(a) Work hard.
(b) Think of fun and interesting things to do in the store.
(c) Make work hours go by quickly.
(d) Stay positive.

6. Sam explains the difference between Wal-Mart and a number of other potentially-profitable businesses is that _________.
(a) Sam always wanted to be wealthy.
(b) Sam always wanted to be the best retailer, not necessarily the biggest.
(c) Sam always wanted to be the biggest retailer, not necessarily the best.
(d) Sam always wanted to be famous.

7. When did Wal-Mart take on Kmart?
(a) 1978.
(b) 1972.
(c) 1988.
(d) 1982.

8. It is the demand of ____________ that built Wal-Mart's success?
(a) The city customer.
(b) The urban customer.
(c) The small town customer.
(d) The wealthy.

9. How do Sam and Helen involve themselves in pet projects?
(a) Financially.
(b) In small ways.
(c) Both financially and personally.
(d) Personally.

10. How can the meetings be described?
(a) As bureaucratic.
(b) As a waste of time.
(c) As a joke.
(d) As democratic.

11. What takes place after Sam's return?
(a) The Saturday Morning Massacre.
(b) The Sunday Morning Massacre.
(c) The Sunday Night Massacre.
(d) The Saturday Night Massacre.

12. Jack Shewmaker comes into the picture as a potential candidate for ___________.
(a) CEO.
(b) President.
(c) Upper management.
(d) Vice president.

13. Are there ups and downs in the Wal-Mart corporation?
(a) Rarely.
(b) Yes.
(c) Only once.
(d) No.

14. Why do people continue to return to Wal-Mart?
(a) The advertising is good.
(b) If offers a better solution to the customers.
(c) It is inexpensive.
(d) It is close to home.

15. What is rule number eight?
(a) Exceed your employees' expectations.
(b) Exceed your customers' expectations and enjoy their return.
(c) Exceed your own expectations.
(d) Exceed the expectations of all others.

Short Answer Questions

1. What is one of the most important changes in the Wal-Mart culture in recent years?

2. In Chapter 18, Sam reflects on _______.

3. With what is Sam greatly concerned?

4. Wal-Mart gives an annual ____________ scholarship to a local student.

5. Behind whom do the older guys stand?

(see the answer keys)

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