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This test consists of 5 short answer questions, 10 short essay questions, and 1 (of 3) essay topics.

Short Answer Questions

1. Corporate consultant and psychoanalyst Harry Levinson advises managers on how to coach employees. What is the third piece of advice he gives?

2. Corporate consultant and psychoanalyst Harry Levinson advises managers on how to coach employees. What is the first piece of advice he gives?

3. What did a Stanford University Medical School study find to be the emotion that does the most damage to the heart?

4. Marriages that began in 1890 suffered a divorce rate of what percentage, according to the author in Part Three: Chapter 9, “Intimate Enemies”?

5. What does “PTSD” stand for?

Short Essay Questions

1. What does the author give as reasons for the higher divorce rates today than 100 years ago in Part Three: “Chapter 9, Intimate Enemies”?

2. What is the author’s position in teaching “character”? What is his conclusion in this regard at the end of the book?

3. Harvard pediatrician T. Berry Brazelton found through research that a child's readiness for learning is based on seven key factors. What are they?

4. What three toxic parenting styles are described in Part Four: Chapter 12, “The Family Crucible”? Who identified these styles?

5. What can cause post-traumatic stress disorder in children? What makes a difference in a child’s ability to overcome PTSD?

6. What impacts do stress and anxiety have on the body, according to Bruce McEven?

7. What did Leslie Brody and Judith Hall discover about the developmental differences between boys and girls?

8. What advice does Harry Levinson give to managers on coaching employees in Part Three: Chapter 10, “Managing with Heart”?

9. Why is “bullying” an inadequate managerial technique, according to the author in Part Three: Chapter 10, “Managing with Heart”? What does good management mean?

10. What does the author state in regard to personal prejudice in the workplace in Part Three: Chapter 10, “Managing with Heart”?

Essay Topics

Write an essay for ONE of the following topics:

Essay Topic 1

Discuss the work of Dr. Peter Sifneos and the condition of alexithymia. When was this condition identified? What characteristics do alexithymics exhibit? How are they perceived by others?

Essay Topic 2

Compare and contrast the Intelligence Quotient and Emotional Intelligence. How has emotional intelligence been regarded traditionally in education? How is this changing? What are the benefits of each of these facets of the human personality? How may each be used to determine success in life?

Essay Topic 3

Discuss the work of Joseph LeDoux and Dr. Antonio Damasio. What is the specialization of each of these individuals? What discoveries did each make regarding the amygdala? How does Dr. Damasio describe the process of the amygdala in an emotional hijacking?

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