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This test consists of 5 multiple choice questions, 5 short answer questions, and 10 short essay questions.

Multiple Choice Questions

1. What, like other chronic negative emotions, increases the risks of complications during recovery from illness or surgery, according to the author in “Part Three: Chapter 11, Mind and Medicine”?
(a) Depression.
(b) Schizophrenia.
(c) Hypomania.
(d) Dyspareunia.

2. Psychologist Richard Davidson discovered a link between temperament and what?
(a) The hippocampus.
(b) The neocortex.
(c) Pre-frontal lobe activity.
(d) The olfactory lobe.

3. In the study at Bell Labs, the star performers were identified as the ones who know the value of building what, according to the author in Part Three: Chapter 10, “Managing with Heart”?
(a) Objective thinking.
(b) Confidence.
(c) Informal networks.
(d) Self-awareness.

4. Dr. John Gottman is a professor emeritus at what university?
(a) The University of Kansas.
(b) The University of Iowa.
(c) The University of Wisconsin.
(d) The University of Washington.

5. According to studies by Richard Davidson, people who were cheerful in temperament showed more activity in what part of the brain?
(a) The limbic system.
(b) The hippocampus.
(c) The left pre-frontal lobe.
(d) The olfactory lobe.

Short Answer Questions

1. According to the author in Part Four: Chapter 13, “Trauma and Emotional Relearning ,” what can help lessen the length and intensity of emotional responses or emotional hijackings, reshaping the brain to stand down from the constant state of emergency?

2. Dr. Judith Lewis Herman discovered three vital stages for retraining the brain of people suffering from PTSD. What is the second stage discussed in Part Four: Chapter 13, “Trauma and Emotional Relearning”?

3. Corporate consultant and psychoanalyst Harry Levinson advises managers on how to coach employees. What is the second piece of advice he gives?

4. As businesses rely more and more on teamwork in a global environment, the more prized employees will be the ones who demonstrate what?

5. Psychologist John Lochman designed a program to retrain aggressive boys in what?

Short Essay Questions

1. What impact does abuse have on a child’s perceptions of empathy?

2. How does family impact a child’s development of emotional intelligence?

3. What is the impact of post-traumatic stress disorder in children, according to the author in Part Four: Chapter 13, “Trauma and Emotional Relearning”?

4. Why is “bullying” an inadequate managerial technique, according to the author in Part Three: Chapter 10, “Managing with Heart”? What does good management mean?

5. How does the author describe the “healthy” and “unhealthy” ways of arguing in Part Three: “Chapter 9, Intimate Enemies”?

6. What discovery did Dr. David Spiegel make regarding emotions and the body?

7. What three toxic parenting styles are described in Part Four: Chapter 12, “The Family Crucible”? Who identified these styles?

8. What can cause post-traumatic stress disorder in children? What makes a difference in a child’s ability to overcome PTSD?

9. What did Leslie Brody and Judith Hall discover about the developmental differences between boys and girls?

10. Harvard pediatrician T. Berry Brazelton found through research that a child's readiness for learning is based on seven key factors. What are they?

(see the answer keys)

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