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This test consists of 5 multiple choice questions, 5 short answer questions, and 10 short essay questions.

Multiple Choice Questions

1. Sensitivity to prejudice has been addressed with what in an attempt to prevent lawsuits and conflict on the job?
(a) Religious courses.
(b) Legal courses.
(c) Harassment courses.
(d) Diversity courses.

2. In the study at Bell Labs, the star performers were identified as the ones who know the value of building what, according to the author in Part Three: Chapter 10, “Managing with Heart”?
(a) Informal networks.
(b) Self-awareness.
(c) Confidence.
(d) Objective thinking.

3. Psychologist Bruce McEven showed in studies that what weaken the immune system, increasing vulnerability to diabetes, ulcers, and the spread of cancer?
(a) Anger and fear.
(b) Stress and anxiety.
(c) Happiness and love.
(d) Fear and loathing.

4. What psychologist at the University of Texas summarizes his research by reporting that women want to talk to make an emotional connection, but men want to make a connection by doing things together?
(a) C. R. Snyder.
(b) Robert Ader.
(c) John Mayer.
(d) Ted Huston.

5. What, like other chronic negative emotions, increases the risks of complications during recovery from illness or surgery, according to the author in “Part Three: Chapter 11, Mind and Medicine”?
(a) Schizophrenia.
(b) Depression.
(c) Hypomania.
(d) Dyspareunia.

Short Answer Questions

1. According to the author in Part Four: Chapter 13, “Trauma and Emotional Relearning ,” what can help lessen the length and intensity of emotional responses or emotional hijackings, reshaping the brain to stand down from the constant state of emergency?

2. Dr. John Gottman worked with whom to identify the three most toxic parenting styles?

3. When was Dr. Charles Nemeroff born?

4. Dr. Redford Williams found that being prone to what was a stronger predictor of dying young than other risk factors including smoking, high blood pressure, and high cholesterol?

5. Leslie Brody and who summarize research on the emotional development of boys and girls in Part Three: Chapter 9, “Intimate Enemies”?

Short Essay Questions

1. Why four temperamental types are described in Part Four: Chapter 14, “Temperament Is Not Destiny”? Who identified these types?

2. What example does the author give in Part Three: “Chapter 9, Intimate Enemies” for the differences between boys and girls in their interpersonal relationships?

3. What does the author state regarding “age-appropriate learning” in Part Five: Chapter 16, “Schooling the Emotions”?

4. What biological explanation does Dr. Charles Nemeroff give for PTSD in Part Four: Chapter 13, “Trauma and Emotional Relearning”?

5. What impact does abuse have on a child’s perceptions of empathy?

6. What three toxic parenting styles are described in Part Four: Chapter 12, “The Family Crucible”? Who identified these styles?

7. What can cause post-traumatic stress disorder in children? What makes a difference in a child’s ability to overcome PTSD?

8. What growing movement in education is described by the author in Part Five: Chapter 16, “Schooling the Emotions”?

9. Harvard pediatrician T. Berry Brazelton found through research that a child's readiness for learning is based on seven key factors. What are they?

10. What did Richard Davidson discover as a link to temperament? How is this link described in Part Four: Chapter 14, “Temperament Is Not Destiny”?

(see the answer keys)

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