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This test consists of 5 multiple choice questions, 5 short answer questions, and 10 short essay questions.

Multiple Choice Questions

1. The way men and women communicate comes from training in childhood and what, according to the author in Part Three: Chapter 9, “Intimate Enemies”?
(a) School education.
(b) Intuition.
(c) Mathematical development.
(d) Verbal development.

2. When was Dr. Charles Nemeroff born?
(a) 1949.
(b) 1925.
(c) 1964.
(d) 1958.

3. What did a Stanford University Medical School study find to be the emotion that does the most damage to the heart?
(a) Fear.
(b) Love.
(c) Anger.
(d) Jealousy.

4. Jerome Kagan found four temperamental types that have different patterns of brain activity. What is the fourth described in Part Four: Chapter 14, “Temperament Is Not Destiny”?
(a) Upbeat.
(b) Melancholy.
(c) Bold.
(d) Timid.

5. In the study at Bell Labs, the star performers were identified as the ones who know the value of building what, according to the author in Part Three: Chapter 10, “Managing with Heart”?
(a) Informal networks.
(b) Self-awareness.
(c) Confidence.
(d) Objective thinking.

Short Answer Questions

1. According to the author in “Part Three: Chapter 11, Mind and Medicine,” various studies prove that helping people manage their emotions is a form of what?

2. Following criticism from Senator Charles Grassley of the Senate Finance Committee, Nemeroff resigned as chair of the psychiatry department at what institution?

3. Dr. Judith Lewis Herman discovered three vital stages for retraining the brain of people suffering from PTSD. What is the second stage discussed in Part Four: Chapter 13, “Trauma and Emotional Relearning”?

4. What psychologist at the University of Texas summarizes his research by reporting that women want to talk to make an emotional connection, but men want to make a connection by doing things together?

5. Neuroscientists Thorsten Wiesel and David Hubel proved that the neurons unused in the brain will do what?

Short Essay Questions

1. What does the author state in regard to personal prejudice in the workplace in Part Three: Chapter 10, “Managing with Heart”?

2. How does the author describe the “healthy” and “unhealthy” ways of arguing in Part Three: “Chapter 9, Intimate Enemies”?

3. What is the impact of post-traumatic stress disorder in children, according to the author in Part Four: Chapter 13, “Trauma and Emotional Relearning”?

4. What study on the engineers at Bell Labs is described in Part Three: Chapter 10, “Managing with Heart”? What results were found?

5. What did Richard Davidson discover as a link to temperament? How is this link described in Part Four: Chapter 14, “Temperament Is Not Destiny”?

6. Why is “bullying” an inadequate managerial technique, according to the author in Part Three: Chapter 10, “Managing with Heart”? What does good management mean?

7. What three toxic parenting styles are described in Part Four: Chapter 12, “The Family Crucible”? Who identified these styles?

8. What biological explanation does Dr. Charles Nemeroff give for PTSD in Part Four: Chapter 13, “Trauma and Emotional Relearning”?

9. What study did Hilda Bruch develop in the 1960s? What discoveries did she make?

10. Why four temperamental types are described in Part Four: Chapter 14, “Temperament Is Not Destiny”? Who identified these types?

(see the answer keys)

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