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This test consists of 5 multiple choice questions, 5 short answer questions, and 10 short essay questions.

Multiple Choice Questions

1. John Lochman is a psychologist at what university?
(a) New York University.
(b) Emory University.
(c) Duke University.
(d) Rutgers University.

2. Sensitivity to prejudice has been addressed with what in an attempt to prevent lawsuits and conflict on the job?
(a) Diversity courses.
(b) Religious courses.
(c) Harassment courses.
(d) Legal courses.

3. T. Berry Brazelton found through research that a child's readiness for learning is based on seven key factors. Which is the second?
(a) Confidence.
(b) Relatedness.
(c) Curiosity.
(d) Cooperativeness.

4. Who found that husbands find disagreements more stressful and therefore have a lower threshold for flooding leading them to stonewall as a protective defense?
(a) William Stern.
(b) Robert Rosenthal.
(c) Robert Levenson.
(d) Ted Huston.

5. Psychologist Richard Davidson discovered a link between temperament and what?
(a) Pre-frontal lobe activity.
(b) The hippocampus.
(c) The olfactory lobe.
(d) The neocortex.

Short Answer Questions

1. The way men and women communicate comes from training in childhood and what, according to the author in Part Three: Chapter 9, “Intimate Enemies”?

2. Dr. Charles Nemeroff is best known for his work in treating what?

3. Corporate consultant and psychoanalyst Harry Levinson advises managers on how to coach employees. What is the third piece of advice he gives?

4. According to an example in “Part Three: Chapter 9, “Intimate Enemies,” when girls play a sports game and one gets injured, what happens?

5. What, like other chronic negative emotions, increases the risks of complications during recovery from illness or surgery, according to the author in “Part Three: Chapter 11, Mind and Medicine”?

Short Essay Questions

1. Why four temperamental types are described in Part Four: Chapter 14, “Temperament Is Not Destiny”? Who identified these types?

2. What discovery did Robert Ader make regarding emotions? What impact did this study have?

3. What example does the author give in Part Three: “Chapter 9, Intimate Enemies” for the differences between boys and girls in their interpersonal relationships?

4. What biological explanation does Dr. Charles Nemeroff give for PTSD in Part Four: Chapter 13, “Trauma and Emotional Relearning”?

5. What impact does abuse have on a child’s perceptions of empathy?

6. What is the author’s position in teaching “character”? What is his conclusion in this regard at the end of the book?

7. What can cause post-traumatic stress disorder in children? What makes a difference in a child’s ability to overcome PTSD?

8. What program of John Lochman’s is decribed in Part Five: Chapter 15, “The Cost of Emotional Illiteracy”? What were the results of the program?

9. What three toxic parenting styles are described in Part Four: Chapter 12, “The Family Crucible”? Who identified these styles?

10. Why is “bullying” an inadequate managerial technique, according to the author in Part Three: Chapter 10, “Managing with Heart”? What does good management mean?

(see the answer keys)

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