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This test consists of 5 multiple choice questions, 5 short answer questions, and 10 short essay questions.

Multiple Choice Questions

1. Abuse warps a child's perceptions about what, according to the author in Part Four: Chapter 12, “The Family Crucible”?
(a) Confidence.
(b) Rationality.
(c) Empathy.
(d) Aggression.

2. Dr. David Spiegel is the Associate Chair of Psychiatry at what institution?
(a) Stanford University.
(b) Rutgers University.
(c) The University of Wisconsin.
(d) The University of Kansas.

3. At what institution does Dr. Redford Williams work?
(a) Yale University.
(b) Rutgers University.
(c) Harvard University.
(d) Duke University.

4. Jerome Kagan found four temperamental types that have different patterns of brain activity. What is the fourth described in Part Four: Chapter 14, “Temperament Is Not Destiny”?
(a) Upbeat.
(b) Melancholy.
(c) Bold.
(d) Timid.

5. Lawsuits against what corporation for their poor treatment of black patrons cost the company in money and in reputation, according to the author in Part Three: Chapter 10, “Managing with Heart”?
(a) Chick-fil-A.
(b) Bank of America.
(c) Denny’s restaurants.
(d) Wal-Mart.

Short Answer Questions

1. Dr. Charles Nemeroff is best known for his work in treating what?

2. Marriages that began in 1890 suffered a divorce rate of what percentage, according to the author in Part Three: Chapter 9, “Intimate Enemies”?

3. Dr. John Gottman and a colleague identified the three most toxic parenting styles. Which is the first discussed in Part Four: Chapter 12, “The Family Crucible”?

4. What did a Stanford University Medical School study find to be the emotion that does the most damage to the heart?

5. According to an example in “Part Three: Chapter 9, “Intimate Enemies,” when boys play a sports game and one gets injured, the injured is expected to do what?

Short Essay Questions

1. Why do parents have the greatest influence in shaping a child’s brain, according to the author in Part Four: Chapter 14, “Temperament Is Not Destiny”?

2. What is the impact of post-traumatic stress disorder in children, according to the author in Part Four: Chapter 13, “Trauma and Emotional Relearning”?

3. What three toxic parenting styles are described in Part Four: Chapter 12, “The Family Crucible”? Who identified these styles?

4. What advice does Harry Levinson give to managers on coaching employees in Part Three: Chapter 10, “Managing with Heart”?

5. Harvard pediatrician T. Berry Brazelton found through research that a child's readiness for learning is based on seven key factors. What are they?

6. What can cause post-traumatic stress disorder in children? What makes a difference in a child’s ability to overcome PTSD?

7. How does family impact a child’s development of emotional intelligence?

8. What health impacts from anger are described in Part Three: Chapter 11, “Mind and Medicine”? Who conducted studies on anger?

9. What does the author state in regard to personal prejudice in the workplace in Part Three: Chapter 10, “Managing with Heart”?

10. Why is “bullying” an inadequate managerial technique, according to the author in Part Three: Chapter 10, “Managing with Heart”? What does good management mean?

(see the answer keys)

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