1. Dolf Zillmann gives two methods for diffusing anger. What is the first?
(a) Remove yourself from the setting that triggers the anger.
(b) Find someone to council you about the anger.
(c) Release the anger in a constructive manner.
(d) Challenge the angry thoughts before taking action.

2. Charisma combines four separate interpersonal intelligence components. What is the second?
(a) Personal connection.
(b) Organizing groups.
(c) Social analysis.
(d) Negotiating solutions.

3. Dr. Antonio Damasio labels what are commonly known as “gut feelings” with what term?
(a) Working memory.
(b) Informal networks.
(c) Somatic markers.
(d) Emotions.

4. Psychologist C. R. Snyder studied students’ grades in relation to their level of what?
(a) Hope of success.
(b) Community involvement.
(c) Family wealth.
(d) Time spent watching television.

5. Alexithymia is a term coined by what psychotherapist in 1972?
(a) Lewis Terman.
(b) Thomas Borkovec.
(c) Bruce McEven.
(d) Peter Sifneos.

Short Answer Questions

1. Psychologist Bruce McEven showed in studies that what weaken the immune system, increasing vulnerability to diabetes, ulcers, and the spread of cancer?

2. Sensitivity to prejudice has been addressed with what in an attempt to prevent lawsuits and conflict on the job?

3. Psychologists Lizabeth Roemer and Thomas Borkovec work at what university?

4. Walter Mischel works as a psychologist at what university?

5. According to an example in “Part Three: Chapter 9, “Intimate Enemies,” when girls play a sports game and one gets injured, what happens?

(see the answer key)

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