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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 11.

Multiple Choice Questions

1. As businesses rely more and more on teamwork in a global environment, the more prized employees will be the ones who demonstrate what?
(a) Anger management.
(b) Somatic markers.
(c) Emotional intelligence.
(d) Verbal development.

2. John Mayer names three styles of handling one’s emotions. What is the third?
(a) The engulfed.
(b) The accepting.
(c) The justified.
(d) The self-aware.

3. Lawsuits against what corporation for their poor treatment of black patrons cost the company in money and in reputation, according to the author in Part Three: Chapter 10, “Managing with Heart”?
(a) Chick-fil-A.
(b) Wal-Mart.
(c) Bank of America.
(d) Denny’s restaurants.

4. Mihaly Csikszentmihalyi refers to a state of high concentration, self-forgetfulness, and mild ecstasy as being what?
(a) “In flow.”
(b) “In tune.”
(c) “On par.”
(d) “Hypersensitive.”

5. What release is a crucial component of the fight-or-flight response of the sympathetic nervous system?
(a) Adrenaline.
(b) Carbon Dioxide.
(c) Oxygen.
(d) Carbohydrate.

Short Answer Questions

1. What kind of specialist is Joseph LeDoux?

2. During an emotional hijacking, emotions interfere with what, also known as the ability to take in and process information?

3. Dr. Antonio Damasio studied patients who suffered damage to what?

4. According to the author in Part Three: Chapter 10, “Managing with Heart,” the days of the bully manager are over in favor of building what in the workplace?

5. What name refers to the groups of nuclei in the limbic system which store emotional memory assigning meaning to feelings?

(see the answer key)

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