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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 11.

Multiple Choice Questions

1. Researcher Paul Ekman names three kinds of display rules in Part Two: Chapter 8, “The Social Arts.” What is the second?
(a) Exaggerating.
(b) Substituting.
(c) Inventing.
(d) Minimizing.

2. Venting anger generally does what, according to the author in Part Two: Chapter 5, “Passion's Slaves”?
(a) Reduces it.
(b) Acknowledges it.
(c) Fuels it.
(d) Justifies it.

3. John Mayer is a psychologist at what institution?
(a) New York University.
(b) Columbia University.
(c) Claremont Graduate University.
(d) The University of New Hampshire.

4. Walter Mischel works as a psychologist at what university?
(a) New York University.
(b) Pennsylvania State University.
(c) Columbia University.
(d) The University of Wisconsin.

5. Corporate consultant and psychoanalyst Harry Levinson advises managers on how to coach employees. What is the second piece of advice he gives?
(a) Be sympathetic.
(b) Offer a solution.
(c) Be specific.
(d) Be present.

Short Answer Questions

1. Joseph LeDoux works at the Center for Neural Science at what institution?

2. According to an example in “Part Three: Chapter 9, “Intimate Enemies,” when boys play a sports game and one gets injured, the injured is expected to do what?

3. Dolf Zillmann found that the universal trigger for anger is what?

4. Dr. David Spiegel is one of the most respected experts in the clinical uses of what?

5. Daniel Goleman currently co-directs the Consortium for Research on Emotional Intelligence in Organizations at what university?

(see the answer key)

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