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This test consists of 15 multiple choice questions and 5 short answer questions.

Multiple Choice Questions

1. Children who are disciplined irregularly or based on the mood of the parents learn what that can follow them through life, according to the author in Part Four: Chapter 12, “The Family Crucible”?
(a) Empathy.
(b) Aggression.
(c) Distress.
(d) Confidence.

2. According to Dr. Charles Nemeroff, the sufferers of PTSD experience a numbing of pain thanks to a higher secretion of what?
(a) Oxygen.
(b) Carbon Dioxide.
(c) Adrenaline.
(d) Endorphins.

3. Abuse warps a child's perceptions about what, according to the author in Part Four: Chapter 12, “The Family Crucible”?
(a) Rationality.
(b) Aggression.
(c) Confidence.
(d) Empathy.

4. Marriages that began in 1890 suffered a divorce rate of what percentage, according to the author in Part Three: Chapter 9, “Intimate Enemies”?
(a) 2%.
(b) 6%.
(c) 10%.
(d) 14%.

5. Though it was long believed that the thalamus sent signals to the neocortex that then went to the amygdala, research by what neuroscientist discovered a direct connection from the thalamus to the amygdala?
(a) Dolf Zillmann.
(b) Joseph LeDoux.
(c) Ulf Dimberg.
(d) Jerome Kagan.

6. Lawsuits against what corporation for their poor treatment of black patrons cost the company in money and in reputation, according to the author in Part Three: Chapter 10, “Managing with Heart”?
(a) Bank of America.
(b) Chick-fil-A.
(c) Wal-Mart.
(d) Denny’s restaurants.

7. As businesses rely more and more on teamwork in a global environment, the more prized employees will be the ones who demonstrate what?
(a) Anger management.
(b) Verbal development.
(c) Somatic markers.
(d) Emotional intelligence.

8. According to the author in “Part Three: Chapter 11, Mind and Medicine,” various studies prove that helping people manage their emotions is a form of what?
(a) Disease prevention.
(b) Deferred gratification.
(c) Anger management.
(d) Fear conditioning.

9. Corporate consultant and psychoanalyst Harry Levinson advises managers on how to coach employees. What is the first piece of advice he gives?
(a) Offer a solution.
(b) Be present.
(c) Be specific.
(d) Be sympathetic.

10. What psychologist discovered that the immune system is not separate from the brain, but connected to it through the part of the brain that regulates emotion?
(a) Robert Levenson.
(b) Walter Mischel.
(c) Robert Ader.
(d) Ted Huston.

11. Corporate consultant and psychoanalyst Harry Levinson advises managers on how to coach employees. What is the second piece of advice he gives?
(a) Be present.
(b) Offer a solution.
(c) Be sympathetic.
(d) Be specific.

12. Dr. Redford Williams found that being prone to what was a stronger predictor of dying young than other risk factors including smoking, high blood pressure, and high cholesterol?
(a) Rationality.
(b) Education.
(c) Depression.
(d) Anger.

13. T. Berry Brazelton is a pediatrician from what institution?
(a) Yale University.
(b) Harvard University.
(c) The University of Alabama.
(d) The University of Kansas.

14. According to the author in Part Three: Chapter 10, “Managing with Heart,” the days of the bully manager are over in favor of building what in the workplace?
(a) Consensus and harmony.
(b) Company pride.
(c) Positive attitude.
(d) Friendships and respect.

15. Jerome Kagan is a developmental psychologist from what university?
(a) The University of New Hampshire.
(b) The University of Alabama.
(c) Yale University.
(d) Harvard University.

Short Answer Questions

1. According to the author in Part Four: Chapter 13, “Trauma and Emotional Relearning ,” what can help lessen the length and intensity of emotional responses or emotional hijackings, reshaping the brain to stand down from the constant state of emergency?

2. Who are the psychologists who first published the concept of emotional intelligence in 1990?

3. Dr. Judith Lewis Herman discovered three vital stages for retraining the brain of people suffering from PTSD. What is the first stage discussed in Part Four: Chapter 13, “Trauma and Emotional Relearning”?

4. In what year did Hilda Bruch pioneer a study of eating disorders that identified a two-part cause?

5. According to the author in Part Five: Chapter 15, “The Cost of Emotional Illiteracy,” alcoholics tend to have a biological marker of under-producing what neurotransmitter that regulates anxiety?

(see the answer keys)

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