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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 16.

Multiple Choice Questions

1. Howard Gardner works at what institution?
(a) The Harvard School of Education.
(b) The University of Wisconsin.
(c) Claremont Graduate University.
(d) Emory University.

2. Who studied married couples and found that they had the most accurate empathy when their physical responses were in synch?
(a) Robert Levenson.
(b) Paul Ekman.
(c) Howard Gardner.
(d) Dolf Zillmann.

3. According to the author, we cannot control when an emotion strikes or which emotion will strike, but we can control what?
(a) The switch to a different emotion.
(b) When to have no emotion at all.
(c) The intensity of that emotion.
(d) The length of the distressing emotion.

4. The left pre-frontal lobe of the brain can turn off or dampen what emotion?
(a) Empathy.
(b) Anger.
(c) Distress.
(d) Love.

5. As businesses rely more and more on teamwork in a global environment, the more prized employees will be the ones who demonstrate what?
(a) Somatic markers.
(b) Anger management.
(c) Verbal development.
(d) Emotional intelligence.

Short Answer Questions

1. According to the author in Part Five: Chapter 15, “The Cost of Emotional Illiteracy,” emotional illiterates tend toward what?

2. John Mayer names three styles of handling one’s emotions. Which of these experience and control their emotions to that they remain on an even keel?

3. Decision making involves balancing the emotional and the what?

4. Worriers believe they are planning ahead to ward off danger, but in fact, the act of worrying prevents them from what, according to the author?

5. Researcher Ulf Dimberg found that expressions of emotion are contagious with the transfer of mood coming from the more what person to others?

(see the answer key)

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