View a FREE sample

This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 13.

Multiple Choice Questions

1. Corporate consultant and psychoanalyst Harry Levinson advises managers on how to coach employees. What is the third piece of advice he gives?
(a) Be specific.
(b) Be present.
(c) Be sympathetic.
(d) Offer a solution.

2. According to the author in Part Three: Chapter 10, “Managing with Heart,” one management consultant stated that “stress makes people” what?
(a) Crazy.
(b) Mean.
(c) Take risks.
(d) Stupid.

3. T. Berry Brazelton found through research that a child's readiness for learning is based on seven key factors. Which is the first of these?
(a) Curiosity.
(b) Relatedness.
(c) Confidence.
(d) Cooperativeness.

4. In the study at Bell Labs, the star performers were identified as the ones who know the value of building what, according to the author in Part Three: Chapter 10, “Managing with Heart”?
(a) Informal networks.
(b) Self-awareness.
(c) Objective thinking.
(d) Confidence.

5. Dr. Judith Lewis Herman discovered three vital stages for retraining the brain of people suffering from PTSD. What is the third stage discussed in Part Four: Chapter 13, “Trauma and Emotional Relearning”?
(a) Acting out the trauma in a real world environment.
(b) Understanding the triggers and responses.
(c) Retelling and reconstructing the trauma in a safe environment.
(d) Mourning the trauma.

Short Answer Questions

1. Corporate consultant and psychoanalyst Harry Levinson advises managers on how to coach employees. What is the first piece of advice he gives?

2. According to the author in Part Four: Chapter 13, “Trauma and Emotional Relearning ,” what can help lessen the length and intensity of emotional responses or emotional hijackings, reshaping the brain to stand down from the constant state of emergency?

3. What is the specialization of Howard Gardner?

4. Charisma combines four separate interpersonal intelligence components. What is the second?

5. What psychologist states that psychopaths may lack compassion and empathy for others because they themselves do not feel fear and cannot anticipate consequences in Part Two: Chapter 7, “The Roots of Empathy”?

(see the answer key)

This section contains 329 words (approx. 2 pages at 300 words per page) View a FREE sample