1. According to the author, we cannot control when an emotion strikes or which emotion will strike, but we can control what?
(a) The intensity of that emotion.
(b) The length of the distressing emotion.
(c) The switch to a different emotion.
(d) When to have no emotion at all.

2. Walter Mischel works as a psychologist at what university?
(a) Columbia University.
(b) Pennsylvania State University.
(c) New York University.
(d) The University of Wisconsin.

3. According to the author in Part Two: Chapter 6, “The Master Aptitude,” the superior achievement of Asian-Americans comes more from what than from IQ?
(a) Effort and determination.
(b) Culture and music.
(c) Genetics and environment.
(d) Politics and religion.

4. Dr. Antonio Damasio labels what are commonly known as “gut feelings” with what term?
(a) Working memory.
(b) Emotions.
(c) Somatic markers.
(d) Informal networks.

5. During an emotional hijacking, emotions interfere with what, also known as the ability to take in and process information?
(a) Working memory.
(b) Verbal development.
(c) Somatic markers.
(d) Intelligence Quotient.

Short Answer Questions

1. In the study at Bell Labs, the star performers were identified as the ones who know the value of building what, according to the author in Part Three: Chapter 10, “Managing with Heart”?

2. What release is a crucial component of the fight-or-flight response of the sympathetic nervous system?

3. Where did Dr. Charles Nemeroff earn his Ph.D. in neurobiology?

4. What term refers to a learning disability in reading nonverbal messages?

5. Psychologist Mihaly Csikszentmihalyi works at what university?

(see the answer key)

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