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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 13.

Multiple Choice Questions

1. Physical changes in the brains of PTSD sufferers include: increased production of stress hormones and a lowered ability to control what response?
(a) Neural hijacking.
(b) Fight or flight.
(c) Objective thinking.
(d) Fear conditioning.

2. What psychologist states that psychopaths may lack compassion and empathy for others because they themselves do not feel fear and cannot anticipate consequences in Part Two: Chapter 7, “The Roots of Empathy”?
(a) T. Berry Brazelton.
(b) Ted Huston.
(c) C. R. Snyder.
(d) Robert Hare.

3. What does “IQ” stand for?
(a) Infinity Question.
(b) Indirect Question.
(c) Intelligence Quotient.
(d) Insomnia Quotient.

4. Dr. John Gottman and a colleague identified the three most toxic parenting styles. Which is the third discussed in Part Four: Chapter 12, “The Family Crucible”?
(a) Being too laissez-faire.
(b) Showing no respect for the child’s feelings.
(c) Over acknowledgment of feelings.
(d) Ignoring feelings altogether.

5. Alexithymia refers to a state of deficiency in understanding, processing, or describing what?
(a) Confidence.
(b) Emotions.
(c) Thought.
(d) Relatedness.

Short Answer Questions

1. Where did Daniel Goleman earn his Ph.D.?

2. Joseph LeDoux works at the Center for Neural Science at what institution?

3. Dolf Zillmann gives two methods for diffusing anger. What is the first?

4. What notable book did psychiatrist Daniel Stern write?

5. Lawsuits against what corporation for their poor treatment of black patrons cost the company in money and in reputation, according to the author in Part Three: Chapter 10, “Managing with Heart”?

(see the answer key)

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