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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 13.

Multiple Choice Questions

1. Howard Gardner works at what institution?
(a) The University of Wisconsin.
(b) The Harvard School of Education.
(c) Emory University.
(d) Claremont Graduate University.

2. Researcher Paul Ekman names three kinds of display rules in Part Two: Chapter 8, “The Social Arts.” What is the second?
(a) Substituting.
(b) Inventing.
(c) Exaggerating.
(d) Minimizing.

3. What percentage or more of an emotional message is communicated non-verbally?
(a) 90%.
(b) 20%.
(c) 75%.
(d) 35%.

4. Corporate consultant and psychoanalyst Harry Levinson advises managers on how to coach employees. What is the third piece of advice he gives?
(a) Be specific.
(b) Offer a solution.
(c) Be present.
(d) Be sympathetic.

5. According to researchers in “Part Three: Chapter 9, “Intimate Enemies,” girls learn what faster than boys, and therefore become more skilled at expressing and reading emotions?
(a) Temperance.
(b) Anger.
(c) Language.
(d) Exaggeration.

Short Answer Questions

1. At what institution does Dr. Redford Williams work?

2. What part of the brain interprets the world through the sense of smell?

3. What refers to being aware of one's mood and one's thoughts about that mood at the same time?

4. At what age can children separate their own feelings from the feelings of others, according to the author in Part Two: Chapter 7, “The Roots of Empathy”?

5. What did a Stanford University Medical School study find to be the emotion that does the most damage to the heart?

(see the answer key)

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