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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 14.

Multiple Choice Questions

1. Jerome Kagan is a developmental psychologist from what university?
(a) Yale University.
(b) The University of New Hampshire.
(c) The University of Alabama.
(d) Harvard University.

2. Daniel Goleman currently co-directs the Consortium for Research on Emotional Intelligence in Organizations at what university?
(a) Rutgers University.
(b) New York University.
(c) The University of Washington.
(d) The University of Alabama.

3. When was Daniel Goleman born?
(a) 1965.
(b) 1959.
(c) 1946.
(d) 1927.

4. As businesses rely more and more on teamwork in a global environment, the more prized employees will be the ones who demonstrate what?
(a) Anger management.
(b) Emotional intelligence.
(c) Somatic markers.
(d) Verbal development.

5. Dolf Zillmann gives two methods for diffusing anger. What is the first?
(a) Release the anger in a constructive manner.
(b) Remove yourself from the setting that triggers the anger.
(c) Find someone to council you about the anger.
(d) Challenge the angry thoughts before taking action.

Short Answer Questions

1. Psychologists Lizabeth Roemer and Thomas Borkovec work at what university?

2. What term refers to the state when the amygdala declares a state of emergency and drives the rest of the brain to respond to that emergency immediately?

3. What does “FACS” stand for?

4. The way men and women communicate comes from training in childhood and what, according to the author in Part Three: Chapter 9, “Intimate Enemies”?

5. What prison psychologist states that some psychopaths can learn empathy by playing the role of their victims and by hearing and reading the statements of their victims?

(see the answer key)

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