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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 7.

Multiple Choice Questions

1. Daniel Goleman currently co-directs the Consortium for Research on Emotional Intelligence in Organizations at what university?
(a) New York University.
(b) The University of Alabama.
(c) The University of Washington.
(d) Rutgers University.

2. What percentage or more of an emotional message is communicated non-verbally?
(a) 75%.
(b) 90%.
(c) 35%.
(d) 20%.

3. Decision making involves balancing the emotional and the what?
(a) Factual.
(b) Rational.
(c) Verbal.
(d) Scientific.

4. John Mayer names three styles of handling one’s emotions. Which of these experience and control their emotions to that they remain on an even keel?
(a) The accepting.
(b) The engulfed.
(c) The justified.
(d) The self-aware.

5. Dr. Antonio Damasio works at the College of Medicine at what university?
(a) Rutgers University.
(b) Harvard University.
(c) The University of Iowa.
(d) Pennsylvania State University.

Short Answer Questions

1. Who studied married couples and found that they had the most accurate empathy when their physical responses were in synch?

2. In a study by psychologist Martin Seligman, salesmen who were optimists sold how much more insurance in their first two years on the job than did pessimists?

3. What release is a crucial component of the fight-or-flight response of the sympathetic nervous system?

4. What test did Walter Mischel devise in the 1960s?

5. According to the author, we cannot control when an emotion strikes or which emotion will strike, but we can control what?

(see the answer key)

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