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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 7.

Multiple Choice Questions

1. Dolf Zillmann gives two methods for diffusing anger. What is the second?
(a) Challenge the angry thoughts before taking action.
(b) Remove yourself from the setting that triggers the anger.
(c) Release the anger in a constructive manner.
(d) Find someone to council you about the anger.

2. Dolf Zillmann found that the universal trigger for anger is what?
(a) A sense of endangerment.
(b) A sense of entitlement.
(c) A sense of empathy.
(d) A sense of enlightenment.

3. What release is a crucial component of the fight-or-flight response of the sympathetic nervous system?
(a) Carbon Dioxide.
(b) Carbohydrate.
(c) Adrenaline.
(d) Oxygen.

4. John Mayer is a psychologist at what institution?
(a) Columbia University.
(b) The University of New Hampshire.
(c) New York University.
(d) Claremont Graduate University.

5. What percentage or more of an emotional message is communicated non-verbally?
(a) 90%.
(b) 75%.
(c) 20%.
(d) 35%.

Short Answer Questions

1. In philosophy, what is the characteristic of any action, belief, or desire that makes their choice a necessity?

2. Daniel Goleman currently co-directs the Consortium for Research on Emotional Intelligence in Organizations at what university?

3. What notable book did psychiatrist Daniel Stern write?

4. What are released by the adrenal glands as a reaction to stress, raising blood pressure, heart rate and the breathing rate and increasing muscle strength in a state of alertness?

5. According to the author in Part Two: Chapter 6, “The Master Aptitude,” the superior achievement of Asian-Americans comes more from what than from IQ?

(see the answer key)

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