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This test consists of 5 short answer questions, 10 short essay questions, and 1 (of 3) essay topics.

Short Answer Questions

1. Dr. Judith Lewis Herman discovered three vital stages for retraining the brain of people suffering from PTSD. What is the second stage discussed in Part Four: Chapter 13, “Trauma and Emotional Relearning”?

2. Dr. John Gottman and a colleague identified the three most toxic parenting styles. Which is the second discussed in Part Four: Chapter 12, “The Family Crucible”?

3. Dr. John Gottman and a colleague identified the three most toxic parenting styles. Which is the first discussed in Part Four: Chapter 12, “The Family Crucible”?

4. T. Berry Brazelton found through research that a child's readiness for learning is based on seven key factors. Which is the first of these?

5. Dr. David Spiegel studied women in the advanced stage of what disease?

Short Essay Questions

1. What study on the engineers at Bell Labs is described in Part Three: Chapter 10, “Managing with Heart”? What results were found?

2. What growing movement in education is described by the author in Part Five: Chapter 16, “Schooling the Emotions”?

3. What impacts do stress and anxiety have on the body, according to Bruce McEven?

4. What does the author give as reasons for the higher divorce rates today than 100 years ago in Part Three: “Chapter 9, Intimate Enemies”?

5. What program of John Lochman’s is decribed in Part Five: Chapter 15, “The Cost of Emotional Illiteracy”? What were the results of the program?

6. Why four temperamental types are described in Part Four: Chapter 14, “Temperament Is Not Destiny”? Who identified these types?

7. What discovery did Dr. David Spiegel make regarding emotions and the body?

8. What health impacts from anger are described in Part Three: Chapter 11, “Mind and Medicine”? Who conducted studies on anger?

9. What impact does abuse have on a child’s perceptions of empathy?

10. What does the author state in regard to personal prejudice in the workplace in Part Three: Chapter 10, “Managing with Heart”?

Essay Topics

Write an essay for ONE of the following topics:

Essay Topic 1

Discuss the research of Doff Zillmann and his studies at the University of Alabama. What did Zillmann discover to be the trigger for anger? Is this theory contested? What methods does Zillmann give for diffusing anger?

Essay Topic 2

Describe and analyze the five categories of knowing one’s emotions devised by Peter Salovey and John Mayer. What are examples of each of these categories? How can these skills be improved upon?

Essay Topic 3

Discuss the work of Harry Levinson. What advice does Levinson give his clients as a corporate consultant? What are the effects of bad management? How does Levinson suggest managers approach employees?

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