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This test consists of 15 multiple choice questions and 5 short answer questions.

Multiple Choice Questions

1. Barbara is surprised that she feels a strong urge to ________ the patrons who she meets.
(a) Avoid
(b) Ignore
(c) Impress
(d) Nuture

2. What are they listening to at full volume as they are cleaning each of the hotel rooms?
(a) Soap operas
(b) Rap music
(c) Local news
(d) Their headphones

3. Barbara says that she will not rely on her superior ______________ to support herself.
(a) Education
(b) Resume
(c) Literacy
(d) Name recognition

4. When the drug testing is supposed to begin, the employees speculate that it is _________ who is guilty of the drug issue.
(a) Billy
(b) Gail
(c) Stu
(d) Joseph

5. When a manager sees Barbara having a little __________ during her shift, she is scolded, but instead of fighting it, she walks out.
(a) Soup
(b) Break
(c) Sip of water
(d) Smoke

6. Having spend her life with ____________ struggling people, the author is not happy about getting the assignment.
(a) Non-
(b) Lower class
(c) Middle class
(d) Upper class

7. Barbara makes the common that the ____________ is too low and that someone used to more should try to live with it.
(a) Worker hour restriction
(b) Health benefit package
(c) Break schedule
(d) Minimum wage

8. Barbara admits she has two things going for her as a minimum wage worker - she is ________ and she is a native English speaker.
(a) Educated
(b) Available
(c) Woman
(d) White

9. Barbara will take the ____________ paying minimum wage job she can find when she's off on assignment.
(a) Highest
(b) Consistently
(c) Lowest
(d) Longest

10. Barbara is also not willing to make up a _____________ in order to pad her resume as she is going off to find jobs.
(a) Work life
(b) False life
(c) Husband
(d) Number of children

11. What is the name of the young Czech dishwasher who Barbara befriends when she is working at the restaurant?
(a) Stu
(b) Joseph
(c) George
(d) Billy

12. Barbara admits that at the end of the project, she did break down and ____________, stealthily, though, and never within hearing of management.
(a) Rant
(b) Admit her assignment
(c) Laugh
(d) Cry

13. One manager threatens to take the _______________ privilege from the employees even though this is their only hideout to smoke or eat.
(a) Break room
(b) Bar
(c) Office
(d) Outside

14. The businesses place ads in the paper so they can always have a pool of __________ from which to hire at any time.
(a) Women
(b) Cheap labor
(c) Desperate workers
(d) Applications

15. The other staff of the hotel refuses to exchange _________ with the housekeepers or show any sort of respect.
(a) Names
(b) Pleasantries
(c) Duties
(d) Compliments

Short Answer Questions

1. Barbara does admit that she modified her __________ when she was new at the job and wanted to fit in.

2. When Barbara walks out of the restaurant, she feels _______ instead of feeling enraged, as she expects to.

3. When the going gets too rough for Barbara, she admits she will use ____________ to get by.

4. __________ is a city in which Barbara is afraid she might be recognized, so she looks for work in a nearby city.

5. Barbara will keep driving a beat up ____________ car, though she knows many minimum wage workers can not.

(see the answer keys)

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