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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 3, "Selling in Minnesota,".

Multiple Choice Questions

1. Linda wants the author to think of her work at Woodcrest as __________ work, though the customers wear diapers.
(a) Spiritual
(b) Easy
(c) Waitress
(d) Babysitting

2. The author concludes that the hiring process is designed to ____________ workers down and make them agree to anything.
(a) Force
(b) Push
(c) Strip
(d) Keep

3. What are they listening to at full volume as they are cleaning each of the hotel rooms?
(a) Soap operas
(b) Rap music
(c) Local news
(d) Their headphones

4. Barbara is horrified to see that The Maids use very little _________ when they are cleaning.
(a) Cleanser
(b) Water
(c) Soap
(d) Effort

5. Who is the tiny busy woman who teaches Barbara the rules of the next job she takes on at the hotel adjacent to the restaurant?
(a) Millie
(b) Betty
(c) Holly
(d) Jenny

Short Answer Questions

1. Gail reveals that she had to live in _______ and pee into a plastic bottle after her boyfriend she lives with suddenly dies.

2. The _____________ market proves to be a challenge in the city Barbara moves to in Minnesota.

3. Barbara is surprised that she feels a strong urge to ________ the patrons who she meets.

4. The manager, ________, yells at Barbara for a confused breakfast and a yuppie customer complains too.

5. What is the 'dream job' that Barbara lands in addition to her restaurant job, taking on both when in Florida?

(see the answer key)

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