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This quiz consists of 5 multiple choice and 5 short answer questions through Closing remarks, "Evaluation".

Multiple Choice Questions

1. ___________ is a Christian with a working husband and grown children, some of who have had major problems in their life.
(a) Minnie
(b) Mary
(c) Marie
(d) Melissa

2. Reagan seemed to convince the American people that those who work hard can ____________.
(a) Reap benefits
(b) Make a good living
(c) Be happy
(d) Make something of their lives

3. It is Wal-Mart's policy to ____________ clothing in order to make the shopping experience slightly different.
(a) Move around
(b) Fold
(c) Replace
(d) Remove

4. One study about monkeys notes that monkeys who had to suppress good moods became so ___________ they wouldn't even defend themselves in a fight.
(a) Agitated
(b) Angry
(c) Stressed
(d) Depressed

5. Corporations are able to __________ workers for talk or gossip and prevent them from forming unions.
(a) Give raises to
(b) Fire
(c) Punish
(d) Hire

Short Answer Questions

1. What area of the restaurant is locked up when it is assumed that the dishwasher is stealing from the restaurant?

2. What does Barbara continue to look for since she does not know the result of her drug test?

3. Barbara is concerned that her biggest challenge will be to hide her _____________, even though this does not turn out to be an issue.

4. Who is the tiny busy woman who teaches Barbara the rules of the next job she takes on at the hotel adjacent to the restaurant?

5. The other staff of the hotel refuses to exchange _________ with the housekeepers or show any sort of respect.

(see the answer key)

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