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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 1, "Serving in Florida".

Multiple Choice Questions

1. The management at the restaurant try to keep Barbara __________ at every moment of her shift, even when it's slow.
(a) Angry
(b) Bored
(c) Busy
(d) Happy

2. The other staff of the hotel refuses to exchange _________ with the housekeepers or show any sort of respect.
(a) Duties
(b) Names
(c) Compliments
(d) Pleasantries

3. Barbara began to realize that the only thing that made her special and separate from others at her workplace was her lack of __________.
(a) Driver's license
(b) Ripped clothing
(c) Experience
(d) Debt

4. Barbara does admit that she modified her __________ when she was new at the job and wanted to fit in.
(a) Makeup
(b) Clothing
(c) Vocabulary
(d) Hairstyle

5. Barbara promises to spend a _________ in each location in order to get a sense of the area.
(a) Year
(b) Few months
(c) Week
(d) Month

Short Answer Questions

1. What is Barbara's PhD in, according to her own admittance?

2. Gail reveals that she had to live in _______ and pee into a plastic bottle after her boyfriend she lives with suddenly dies.

3. The author also doesn't want to live in an _____________ building when she is off on her assignment.

4. The Preamble Center for Public Policy noted that the odds against a typical welfare recipient's landing a job at a ______ were about 97 to 1.

5. How long do Carlie and Barbara work before they take a break from their housekeeping work?

(see the answer key)

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