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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 1, "Serving in Florida".

Multiple Choice Questions

1. What does Jerry's restaurant close off to employees since they don't want other employees lingering there during breaks?
(a) Break room
(b) Dining room
(c) Bar
(d) Outside area

2. According to the National Coalition for the Homeless, in 1998, the hourly wage necessary to afford a one bedroom apartment was _________.
(a) $7.50
(b) $10.00
(c) $8.89
(d) $6.50

3. Barbara lets a sewer repairman spend a few minutes cooling off with a ________________ before taking his order.
(a) Newspaper fan
(b) Fan
(c) Iced tea
(d) Glass of ice water

4. As Barbara downs coffee who does she notice is looking haggard when she shows up for her next job?
(a) Carlie
(b) George
(c) Millie
(d) Stu

5. What would Barbara use in order to document her daily experiences after her shifts were done for the day?
(a) Napkins
(b) Laptop
(c) The wall
(d) Journal

Short Answer Questions

1. The other staff of the hotel refuses to exchange _________ with the housekeepers or show any sort of respect.

2. What does Barbara not want to mention when she is out in her new working life?

3. Barbara began to realize that the only thing that made her special and separate from others at her workplace was her lack of __________.

4. The businesses place ads in the paper so they can always have a pool of __________ from which to hire at any time.

5. One manager threatens to take the _______________ privilege from the employees even though this is their only hideout to smoke or eat.

(see the answer key)

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