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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 1, "Serving in Florida".

Multiple Choice Questions

1. A middle aged waitress named __________ takes Barbara under her wing when she first begins her new job.
(a) Betty
(b) Stella
(c) Holly
(d) Gail

2. When a manager sees Barbara having a little __________ during her shift, she is scolded, but instead of fighting it, she walks out.
(a) Smoke
(b) Soup
(c) Sip of water
(d) Break

3. Barbara says that she will not rely on her superior ______________ to support herself.
(a) Education
(b) Resume
(c) Literacy
(d) Name recognition

4. What would Barbara use in order to document her daily experiences after her shifts were done for the day?
(a) Laptop
(b) Napkins
(c) The wall
(d) Journal

5. What is Barbara punished with when she points out that a manager is calling one of his employees by the incorrect name?
(a) Extra work
(b) Being sent home early
(c) Loss of tips
(d) Reduced wages

Short Answer Questions

1. Barbara notes that her sister constantly complained about the hopelessness of being a ____________.

2. When the drug testing is supposed to begin, the employees speculate that it is _________ who is guilty of the drug issue.

3. What does Jerry's restaurant close off to employees since they don't want other employees lingering there during breaks?

4. Barbara does not want to live a life of _________ or discomfort when it comes to this new assignment.

5. How long do Carlie and Barbara work before they take a break from their housekeeping work?

(see the answer key)

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