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This quiz consists of 5 multiple choice and 5 short answer questions through Part II (Chapters 12 - 25).

Multiple Choice Questions

1. What is the customer in Chapter 7 outraged about in his room, so much that he calls Mia as if it is an emergency?
(a) An old pizza box left in the room.
(b) A piece of dental floss in a trash can.
(c) A piece of wood on his bed.
(d) A rat he saw in the room.

2. Who owns the Calivista Motel?
(a) Mr. Shin.
(b) Mr. Yao.
(c) Mr. Ming.
(d) Mr. Chen.

3. What does Jason tell Mia his father told him about China?
(a) China teaches math well.
(b) There is nothing but piles of dirt and trash there.
(c) It is a rich country.
(d) China produces wonderful musicians.

4. What is one secret Mia keeps from Lupe about the hotel?
(a) That there is a panic button under the desk.
(b) That she works at the front desk.
(c) That she has a tip jar.
(d) That her parents sometimes let people stay for free.

5. Which customer softens in dealing with Mia after demanding a refund at first in Chapter 7?
(a) Mrs. Robertson.
(b) Mr. Harland.
(c) Mrs. Chen.
(d) Mr. Lewis.

Short Answer Questions

1. What is one thing Mia wants to ask Mr. Yao to install to make the front desk safer?

2. What does Jason tell Mia in Part II that shocks her?

3. Why does Mr. Yao reject Mia's ideas for making the hotel safer?

4. What item does Mr. Yao say Mia is an idiot for not charging a deposit for?

5. What kind of tea did Mia's parents bring from China for special occasions?

(see the answer key)

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