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This quiz consists of 5 multiple choice and 5 short answer questions through Part III (Chapters 26 - 40).

Multiple Choice Questions

1. Who does Mia and her mother bump into while browsing around a shop in Chapter 36?
(a) Hank.
(b) Mrs. Yao and Jason.
(c) Mr. Yao.
(d) Mrs. Douglas.

2. Why does Mr. Yao reject Mia's ideas for making the hotel safer?
(a) He objects to surveillance.
(b) He thinks they will hurt business.
(c) They all cost money.
(d) He thinks it will get him in trouble with the law.

3. Why was the visitor to Mia's family in Chapter 35 fired from his job?
(a) He called a customer "baby," not realizing this was inappropriate.
(b) He used his health insurance.
(c) He took a day off to visit his sick friend.
(d) He got caught stealing.

4. What sign does Mia make for the motel in Chapter 15?
(a) A sign that says Help Wanted.
(b) A sign that says Trespassers Will Be Prosecuted.
(c) A sign that says Security Cameras Installed.
(d) A sign that says Police Presence.

5. Which hotel is in competition with the Calivista?
(a) The Emerald.
(b) The Diamond.
(c) The Topaz.
(d) The Heart.

Short Answer Questions

1. What does Mr. Yao tell Mia about his perception of good employees?

2. Who saves Mia from the disheveled man in Chapter 12?

3. Which customer softens in dealing with Mia after demanding a refund at first in Chapter 7?

4. In which state is a couple looking to give away their motel in an essay contest?

5. What does Mia say is the result of her moving schools so many times?

(see the answer key)

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