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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 2.

Multiple Choice Questions

1. What is Walter Huff's profession?
(a) Insurance agent
(b) Accountant
(c) Physician
(d) Lawyer

2. What has Walter done that Keyes looks favorably on him?
(a) Volunteers at the hospital every week
(b) Clipped a note to a potential problem application
(c) Donates blood every three months
(d) Helped him move to a new house last month

3. What does Walter think before making a return call?
(a) Making a doctor's appointment
(b) Picking up his dry cleaning
(c) What kind of warning he can clip to that application
(d) Making dinner reservations for Saturday

4. What does Walter remember for another customer?
(a) Revising a tax return
(b) Updating a will
(c) Auto Policy renewal
(d) Medication refill

5. Who appears at Walter's house during a rain storm?
(a) Phyllis
(b) His neighbor
(c) His landlord
(d) Keyes

Short Answer Questions

1. What does Phyllis tell Walter?

2. Phyllis is attractive, but sort of _____________.

3. For what characteristic is Walter known?

4. Why does Walter say he wants to help Phyllis?

5. What does Phyllis use to get her way?

(see the answer key)

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