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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 2.

Multiple Choice Questions

1. What are Phyllis and Walter discussing when she abruptly changes the subject?
(a) Auto insurance policy
(b) Weather
(c) The latest movies
(d) The holiday

2. Who does Walter meet at the customer's house?
(a) The son
(b) The maid
(c) The gardener
(d) The daughter

3. What beverage does Phyllis offer Walter?
(a) Coffee
(b) Lemonade
(c) Tea
(d) Brandy

4. Who is Keyes?
(a) Walter's favorite bartender
(b) Head of the claims department
(c) Walter's landlord
(d) Walter's brother-in-law

5. What does Walter think before making a return call?
(a) Making dinner reservations for Saturday
(b) Picking up his dry cleaning
(c) Making a doctor's appointment
(d) What kind of warning he can clip to that application

Short Answer Questions

1. What is Walter Huff's profession?

2. What does Walter contemplate that night at home?

3. Who is the customer that Walter remembers?

4. What does Walter tell Phyllis?

5. Where is Walter headed when he remembers something for another customer?

(see the answer key)

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