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This test consists of 15 multiple choice questions and 5 short answer questions.

Multiple Choice Questions

1. In what department does Pauline work?
(a) Lingerie.
(b) Ladies wear.
(c) Wine.
(d) Millinery.

2. How does Mouret entice the ladies to shop at Au Bonheur des Dames?
(a) Free delivery.
(b) Customer appreciation programs.
(c) Talking about bargains.
(d) Free wine.

3. Which of the following is NOT imagery presented in this chapter?
(a) Floods.
(b) Puffy clouds.
(c) Battleground.
(d) Storms.

4. Which of the following does NOT describe Au Bonheur des Dames?
(a) Gothic.
(b) Lively.
(c) Bright.
(d) Busy.

5. Who is Uncle Baudu's assistant?
(a) Jacques.
(b) Collin.
(c) Colomban.
(d) Charles.

6. At which of the following stores does Madame Desforges NOT buy her clothes?
(a) Dior.
(b) Au bonheur des Dames.
(c) Chanel.
(d) Givenchy.

7. Who is the man who is seen in the basement with Denise?
(a) Jean.
(b) Ballou.
(c) Pierre.
(d) Jouve.

8. What does Robineau reveal about the coat whose quality a customer complains?
(a) He bought the finest wool available.
(b) He had it made just for that customer.
(c) He bought it at Au Bonheur des Dames.
(d) He had his best seamstress make it.

9. What is Denise's constant worry?
(a) Having enough money.
(b) Learning a new skill.
(c) Getting a better job.
(d) Jean's health issues.

10. Which of the following does NOT characterize the Au Bonheur des Dames employees?
(a) They put on airs.
(b) They are gracious.
(c) They make fun of people.
(d) They undermine each other.

11. Which of the following does Mouret NOT think about Denise's situation?
(a) He wonders why she stays with his enemies.
(b) He thinks she is a prostitute now.
(c) He knows where she lives.
(d) He knows where she works.

12. What is the imagery of the big department store in Chapter 6?
(a) Machinery.
(b) Weather.
(c) Floods.
(d) Festivities.

13. Robineau mentions an opening in the ____________ department at Au Bonheur des Dames.
(a) men's suits
(b) millinery.
(c) ladies shoes.
(d) ladies wear.

14. What do the salespeople do at the end of the day?
(a) Wipe the counters.
(b) Go out for drinks.
(c) Sweep the dressing rooms.
(d) Figure their percentages.

15. For what event is Au Bonheur des Dames prepared at the beginning of Chapter 4?
(a) Easter sale.
(b) Christmas sale.
(c) Bastille Day sale.
(d) Winter sale.

Short Answer Questions

1. Who is the buyer in the ladies' wear department?

2. What is Mouret's best business skill?

3. Why does Madame Aurelie plan to give Denise the job?

4. Who is the young man who made a serious delivery error the previous day?

5. Why does Jouve try to get Denise fired?

(see the answer keys)

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