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This quiz consists of 5 multiple choice and 5 short answer questions through Chapter 4.

Multiple Choice Questions

1. How does Mouret entice the ladies to shop at Au Bonheur des Dames?
(a) Free delivery.
(b) Free wine.
(c) Talking about bargains.
(d) Customer appreciation programs.

2. What is the atmosphere of the ladies' wear department while Denise waits for an interview?
(a) Charming.
(b) Peaceful.
(c) Hostile.
(d) Calm.

3. If the store is a big machine, Denise feels like ___________.
(a) the motor oil.
(b) a cog.
(c) the noise.
(d) the start button.

4. What occurs in the reception area during the morning inspection?
(a) Shoppers are rushing in for a sale.
(b) Goods are being unloaded for a sale.
(c) The area is being remodeled.
(d) Customers are treated to cafe au lait and croissants.

5. Denise is criticized for her big dress and _______________.
(a) old shoes.
(b) old coat.
(c) messy hair.
(d) floppy hat.

Short Answer Questions

1. Who is the buyer in the ladies' wear department?

2. Bourdoncle thinks that the women Mouret uses eventually will seek ____________.

3. Which of the following departments do Mouret and Bourdoncle NOT visit this morning?

4. Jean has an apprenticeship with _________________.

5. What is Mouret's best business skill?

(see the answer key)

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