Summary

It’s a natural human response to want to fix what’s broken. However, we can make the situation worse if we fail to properly diagnose and understand that issue and rush in with a fix-it that doesn’t address the real problem. Effective communication is essential in addressing a problem involving others. The four types of communication are reading, writing, listening and speaking. We’ve all been conditioned to read, write and speak. Listening is as important and the other communication skills but it is the one that is most neglected.

When an individual desires to build a relationship with another person, he must first understand that person. And the most efficient way of coming to this understanding is listening to the person. There can be no honest exchange between two people who don’t...