Pour Your Heart Into It Quiz

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Take our free Pour Your Heart Into It quiz below, with 25 multiple choice questions that help you test your knowledge. Determine which chapters, themes and styles you already know and what you need to study for your upcoming essay, midterm, or final exam. Take the free quiz now!

Directions: Click on the correct answer.

Questions 1-5 of 25:

1.

What temporary solution do Starbucks employees have for serving coffee that is too hot for customers to hold? (from Part 3, How Socially Responsible Can a Company Be? and How Not to Be a Cookie-Cutter Chain)

Adjusting the temperatures of the coffee brewers.

Using two paper cups to serve it.

Placing it in a refrigerated container just before serving it.

Waiting over a minute before serving it.

2.

According to Howard Behar, what can cause a company to lose sales? (from Part 2, Don't Be Threatened by People Smarter Than You and the Value of Dogmatism and Flexibility)

An excessive amount of employees.

A lack of employees.

Wasteful spending.

A restrictive code of operations.

3.

What year does Howard first meet with Pepsi to discuss the mass distribution of Starbucks products? (from Part 3, Don't Let the Entrepreneur Get in the Way of the Enterprising Spirit and Seek to Renew Yourself Even When You're Hitting Home Runs)

1991.

1993.

1992.

1994.

4.

How does Starbucks add flavor to the coffee it serves? (from Part 2, Don't Be Threatened by People Smarter Than You and the Value of Dogmatism and Flexibility)

It adds a flavored powder to the drink.

It roasts the coffee beans with additional flavors added.

It adds flavored syrup to the drink.

Starbucks does not offer flavored coffee.

5.

When does Howard report the first profitable year for Starbucks? (from Part 2, People Are Not a Line Item and A Hundred Story Building First Needs a Strong Foundation)

November 1990.

October 1990.

November 1991.

October 1991.

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