Pour Your Heart Into It Quiz

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Take our free Pour Your Heart Into It quiz below, with 25 multiple choice questions that help you test your knowledge. Determine which chapters, themes and styles you already know and what you need to study for your upcoming essay, midterm, or final exam. Take the free quiz now!

Directions: Click on the correct answer.

Questions 1-5 of 25:

1.

What is Howard's primary role in Starbucks during the time when he is joined by people to help the company expand? (from Part 2, Don't Be Threatened by People Smarter Than You and the Value of Dogmatism and Flexibility)

Vision.

Financial responsibility.

Silent partner.

The company's soul.

2.

How does Starbucks add flavor to the coffee it serves? (from Part 2, Don't Be Threatened by People Smarter Than You and the Value of Dogmatism and Flexibility)

It adds flavored syrup to the drink.

It roasts the coffee beans with additional flavors added.

Starbucks does not offer flavored coffee.

It adds a flavored powder to the drink.

3.

What temporary solution do Starbucks employees have for serving coffee that is too hot for customers to hold? (from Part 3, How Socially Responsible Can a Company Be? and How Not to Be a Cookie-Cutter Chain)

Placing it in a refrigerated container just before serving it.

Using two paper cups to serve it.

Adjusting the temperatures of the coffee brewers.

Waiting over a minute before serving it.

4.

What year does Howard first meet with Pepsi to discuss the mass distribution of Starbucks products? (from Part 3, Don't Let the Entrepreneur Get in the Way of the Enterprising Spirit and Seek to Renew Yourself Even When You're Hitting Home Runs)

1993.

1994.

1992.

1991.

5.

What keeps shoppers away during the worst holiday season in the company's history? (from Part 3, When They Tell You to Focus, Don't Get Myopic and Lead With Your Heart)

Bad weather.

Limited parking.

High prices.

Poor advertising.

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