Part 2, People Are Not a Line Item and A Hundred Story Building First Needs a Strong Foundation Summary and Analysis

In January 1988 Howard receives word that his father's cancer has worsened and Howard arrives in New York in time to speak to his father the day before his father dies. Howard is once again conflicted by his father's inability to achieve much in his life just as Howard is on the threshold of major business success. Eventually Howard reconciles his emotions and accepts his father for the man he was instead of focusing on the man his father was not.

Back at work Howard focuses on improving the pay and benefits of Starbucks employees. Howard's goal is to become a company that many people aspire to work in and...