Summary

The author opens this chapter with an anecdotal narrative of a business’s major accomplishment (the successful landing of a re-usable rocket) in the aftermath of a series of failures (explosions of previous versions of the rocket). She uses this story as both a springboard into, and an example of, the claims that failure is an opportunity to learn and improve; that more is learned from failure, than from success; and the more that failure is examined and analyzed, the more opportunity there is for subsequent success. She cites research suggesting that “not only do we learn more from failure than success, we learn more from bigger failures because we scrutinize them more closely” (144).

The author then describes a series of work-related incidents in which both organizations and individuals within those organizations learned and grew not only from...